Agile Working Options

Other Agile Working Arrangements / Open to Discussion

Job Description Summary

Design Researcher (D)

"We inspire, inform and support transformational change with empathetic and courageous design"

You'll be joining the HCD team, which is a new team of over 200 designers and researchers across Lloyds Banking Group. HCD is formed of 9 different guilds, from interaction design to storytellers and design researchers. In joining us you'll join an exciting team of people from a huge range of backgrounds. About the role

Job Description

Lloyds Banking Group is the UK’s leading bank with over 30m customers and its biggest digital bank, with over 13 million active online customers. We’ve placed an ambitious transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people over the next three years

Want to know more?

Here at Lloyds Banking Group, we value Design Research. We’re a large, experienced team of 20+ researchers. We shape product and service development. Everyone has different strengths and passions from accessibility research, researching  with vulnerable customers to quantitative research lovers. We encourage you to test and learn new ways of doing research. We foster a culture of mentoring, collaborating and learning from other researchers.

Working in experienced multi-disciplinary design, product and engineering teams, you’ll deliver research for a key area of the business, supporting product and service development for our 17 million digital customers, 1800 branches and 80 million calls. You’ll deliver research to solve customer problems, unlock new opportunities and guide what is created. You’ll lead research across the product development lifecycle, from generative to evaluative research.

What we need from you:

• Qualitative research experience such as conducting depth interviews, diary studies, contextual inquiry, concept testing, usability testing.
• Experience of qualitative analysis to generate impactful and actionable insights
• Experience working with design and product teams to identify research questions
• Strong collaborator – you’ll collaboratively engage teams in research
• Influencer: you influence product development decisions
• Analytical skills
• Empathetic and build rapport with people
• A growth mentality – you are keen to experiment with ways to do research

What we like…

• Experience with quantitative research methods such as surveys
• Experience with accessibility research and  / or vulnerable customers
• Willingness to share your expertise and learn from others

So what can we offer you in return?

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

We’ll give you stretch as well as an energising and informal environment. You'll realise genuine career progression opportunities gained within a nurturing culture that celebrates both diversity and equal opportunity.

Whatever your aspiration, you can also expect excellent benefits, personal development and a career that’s enriching and full of opportunity.

You'll also receive a package that includes:

• Discretionary bonus
• Cash sum of 4% which you can exchange for a variety of benefits or simply take the cash
• Private Medical Insurance
• Pension, where we'll give up to a max of 15%
• Share plans
• 30 days holiday (plus Public)

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.