BBC UX&D designs amazing digital experiences – from apps to websites, iPlayer to News. It’s an exciting time to be a design researcher as we focus our efforts around six key products, and the systems and services that support them.

UX designers, architects and researchers collaborate closely with product, editorial and technical teams from across the BBC. Together we create elegant, delightful digital experiences on mobile, tablet, desktop and TV across a range of digital products. We also design the ‘behind the scenes’ tools, services and employee experience which help make these happen.

Working together with users and colleagues, you’ll take a holistic, human-centred approach to help create a BBC that’s truly fit for the digital age.

In UX&D you’ll have the opportunity to regularly rotate in to new spaces. Your first placement will be in the News, Sport and Core Design Research Squad.

Role Responsibility

As a Design Researcher, you’ll be working as part of a small squad that looks after the needs of several products. The research we run varies in size, scope and complexity – so you’ll be comfortable juggling a few projects at a time with the support of your squad colleagues and squad lead. Some projects you’ll lead, some you’ll collaborate on, and occasionally you might commission an external agency.  

On a typical project, you’ll:

• Lead projects through all stages of the research process from briefing and proposal formulation, to set up, fieldwork, analysis and insight sharing.
• Clarify foggy projects by working with stakeholders to better understand their research needs.
• Draw on your knowledge of a range of methodologies to make recommendations on the best approach.
• Coordinate project set up Ã¢â‚¬â€œ sample definition, recruitment, stimulus creation, discussion guide etc.
• Organise and run fieldwork.
• Analyse data and draw insights.
• Present your findings to stakeholders.

The Ideal Candidate

You’re comfortable advocating for the user and their needs. You’ll enjoy building empathy with different kinds of stakeholders, flexing your approach to achieve the best results. You’ve an extensive knowledge of different research methodologies, and are able to articulate insights in a way that lands with colleagues and results in real, tangible changes.

You’ve probably worked alongside designers and business analysts to discover requirements in complex environments, and are happy and capable running multiple projects at once. You enjoy teaching others, and helping teams get more from research.

Package Description

Band: C
Contract type: Permanent 
Location: London, Cardiff, Salford or Glasgow

We’re happy to discuss flexible working. Please indicate your choice under the flexible working question in the application. There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage.

• Excellent career progression Ã¢â‚¬â€œ the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.
• Unrivalled training and development opportunities Ã¢â‚¬â€œ our in-house Academy hosts a wide range of internal and external courses and certification.
• Benefits- We offer a competitive salary package, a flexible 35-hour working week for work-life balance and 26 days (1 of which is a corporation day) with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care, gym and much more.

The situation regarding the coronavirus outbreak is developing quickly and the BBC is keen to continue to ensure the safety and wellbeing of people across the BBC, while continuing to protect our services. To reduce the risk access to BBC buildings is limited to those essential to our broadcast output. From Wednesday 18th March until further notice all assessments and interviews will be conducted remotely. For more information go to https://www.bbc.co.uk/careers/

About the Company

We don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are important to us. Please make sure you’ve read about our values and behaviours in the document attached below.

Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people to be part of the BBC – whether that’s to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity. 

We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.

14 October, 2022