Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

The Opportunity

Within BT Enterprise we take a user-centered and iterative approach to digital product design to ensure the best experiences for our customers across their journeys.

In order to deliver successful outcomes for our customers and our business we step into the shoes of our customers, to understand how they interact with us digitally and what they expect from our products and services.

The Manager of Digital Ops will support the Senior Manager of Design Ops on all operational aspects of the team. It’s a crucial role to keeping the all aspects of finance, resourcing and any scalable working practice in check.

What you'll be doing

• Identify and prioritize to remove the friction and  support a fully functioning team.

• Optimise our ways of working through guidelines, best practice for the team.

• Onboard and govern design partners to ensure patterns and principles are understood and adopted.

• Evangelize best practice in the context of wider CX transformation efforts.

• Be a brand champion. Ensure everything we do maintains BT ethics.

• Be a design thinker. Lead ideation and synthesis work.

• Work with UX and Product teams to identify opportunities for optimisation.

• Build external strategic relationships. Between BT Enterprise Digital and external partner agencies. 

• Build internal strategic relationships across Digital, Customer Solutions, Brand and Consumer.

Who you are

• Related BA/BS degree in Design, System Design, Computer/Information Science, or comparable experience as a senior design practitioner, operations or product.

• Design & Content – understanding or experience of digital product design

• Systems Analysis & Design – Holistic understanding, planning and design of scalable practices.

• Design Thinking – Able to use logic, imagination, intuition, and holistic reasoning to explore possibilities and deliver user-centred outcomes.

• Communicating - Able to express thinking clearly to others when writing, speaking and presenting.

• Problem solving - Excellent analytical, problem-solving and organizational skills.

• Leadership - Exceptional leadership skills across multi-disciplinary teams and projects. Passionate about talent development and leading through change.

• Tools – Teams, JIRA, Figma, Gitlab, Storybook

What we can offer you 

• Competitive salary

• 25 days annual leave (plus bank holidays)

• 10% on target bonus

• Option to join the Healthcare Cash Plan

• Pension scheme

• Shares Plan

• Flexible benefits: cycle to work, childcare vouchers, healthcare, etc.

• Discounted BT products

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!