In this role you will lead a customer centred design of new and updated health services, turning insights into transformative service initiatives and develop, document, and implement a tailored design approach for the Health Agile Release Train.

Who are we looking for?

• A natural collaborator with proven experience leading complex design initiatives, meeting the needs of multiple stakeholders within complex and politically driven organisations.
• You take a whole-of-system, evidence-based approach to design, have an extensive design toolkit to pull from and can easily apply the best methods to solve the problem at hand.
• You have experience in leading the design of customer centred services that meet the need of all New Zealanders with particular focus on Māori and Pacifika population needs.
• You understand the complexities of national services and have proven experience in enabling equity of access to services/solutions.
• You've introduced new ways of working / design framework to an organisation.
• A confident communicator who can clearly articulate ideas and guide others through the design process - using communication techniques that meet the needs of your audience.
• You build strong relationships with senior stakeholders and delivery partners - and can clearly articulate ideas and resolve issues efficiently.

To be successful in this role you will have:

• The ability to manage and influence stakeholder groups, and create a team culture which encourages curiosity, innovation and inclusive problem solving.
• End to end service design and implementation experience, preferably (but not critical) in the health sector.
• Experience designing contracts to enable client outcome delivery, taking into consideration the needs and drivers of contracted parties, clients, and operational requirements.
• A thorough understanding of the New Zealand health system particularly challenges with service access and utilisation of limited health professional resources.
• A thorough understanding of the New Zealand health system, specifically the health determinants and barriers people face when accessing health care in Aotearoa.