Main Duties & Responsibilities of the Role

To be a principle point of contact for the management of OCS service delivery to clients.

Demonstrate a responsive “can-do” attitude to the client, and end users.

Responsibility in conjunction with the contract manager to ensure due compliance to the contract specification

Assist in the Account management responsibilities to develop contract operations

Provide reports for our client representative and OCS management teams on all aspects of service delivery

Ensure that all OCS and Client Health and Safety Policies and Procedures are adhered to, referring conflicts to the Client where necessary.

Ensure that risk assessments, COSHH records and safe methods of work records are held centrally on the contract for all working practices

Ensure that all OCS, Client and ad hoc Contractors are aware of, and comply with their H&S responsibilities, including the provision of risk assessments and safe working method statements before work commences.

Undertake regular audits of all service areas and present reports with recommendation as required to the contract manager.

Set a good example for others

Discuss and agree with the contract manager the standards for quality performance on the contract with respect to Catering, Cleaning and Security which will include but is not limited to:

Maintain and monitor agreed quality systems, ensuring preventative and remedial actions are taken where necessary as laid down in the contract specification.

By daily personal inspection, ensure that the scope of contract is being correctly delivered and that service standards are maintained and improved, taking remedial action and reporting such actions to the contract manager where necessary.

Manage and motivate the teams and ad hoc contractors to provide a quality, customer friendly service at all times, in line with the partnering ethos/culture.

Ensure that the work schedules are regularly reviewed to ensure best value for money and efficient delivery of services to our client requirements.

Review and report on financial performance & quality of service delivery.

Monitor customer feedback and respond to customer comments.

Constantly Review staffing levels to ensure adequate cover whilst maximising profitability.

To ensure that the OCS image is reflected positively through staff appearance and demeanour.

Communicate regularly with staff through formal and informal channels to ensure that there is a free flow of ideas and that morale remains high.

Ensure that accurate records of staff attendance are maintained and check that all wages are paid in accordance with OCS procedures and policies.

Maintain staffing levels in accordance with contract requirements.

Direct activities of all Team Leaders, ensuring that they are properly trained to fully perform their duties and responsibilities

Carry out staff appraisals in accordance with OCS policies.

Ensure Personnel Files are kept up to date and that at all time employees are adhering to Company Policy & Procedure

Maintain and meet the contract training and development plan for all staff employed on the contract

Ensure that the most economic resource is used to match the level/ type of skills required to do the job and optimise team flexibility, and multi-skilling

Ensure company philosophy of six ‘C’s’ is cascaded and adopted by team

Ensure legal, company and contractual obligations are fulfilled in relation to all employee relations matters such as disciplinary, grievance, sickness absence, maternity & paternity leave

Discuss and agree cost controls for the Catering and Cleaning elements of the individual units and promote positive methods to maximise profitability & reduce costs without compromising Health & Safety, service or quality.

Ensure that working practices on the contract are reviewed regularly by utilisation of most efficient working methods, minimising cost, to ensure that OCS maintains a nil cost service.

Ensure best purchasing practise using the companies nominated suppliers.

Ensure all labour, sundry and overhead costs are managed to within budget.

To be successful in this role you will need

A Level, further higher education or equivalent.

IOSH

Intermediate Food Hygiene certificate.

Industry recognised cleaning qualification or Impact

IT Literate, MS Office/competent in the use of Excel, Power point.

Minimum of two years in a healthcare Catering and Cleaning Services environment

Proven background in delivering a range of Catering and Cleaning Services would be a pre-requisite. 

Ability to Work as part of a large team

Demonstrable knowledge of HR procedures.

Ability to championing new and up to date initiatives are keys to success in this role. 

Demonstrable track record of excellent client relationship management and customer-facing/partnering skills

Knowledge of budgetary control to include compiling reports.

Excellent personnel, motivational and team building skills. Leader not just a manager – high visibility with integrity and strong ethical values

Focused and Performance Driven

Customer focused with the ability to develop relationships quickly and good at net working

Demonstrates a proactive response when dealing with customers

Ability to prioritise and manage workload in a front line, sometimes reactive environment

Willingness to develop long term relationships with our clients and other stakeholders

Desire for personal development within the OCS group.