What’s the role about?

Leading a team of pension technical specialists offering subject matter expert support and issue resolution across all Pension Operations processes and technology  Enable the smooth and efficient running of the operation, by providing specialist level casework escalation and assurance.  Responsible for the successful management and delivery of bulk administrative events e.g. annual benefit statements and pension increases.  Work with a variety of internal stakeholders e.g. Trustee Services, People, Finance, and Projects to ensure our ongoing legislative and reporting compliance as a function.

What will you be doing?

First and foremost a people manager, who can also use their experience and apply specialist knowledge to support operational outcomes and develop the administration, Including working with change projects.

Inspire, motivate, coach and develop Partners within the Operation.

Lead a member-focused service culture, ensuring operational standards are maintained across SLAs, key metrics,legal, regulatory and internal controls requirements.

Develop, drive and role model a culture of Continuous Improvement across the Operation.

Responsible for delivering area (BAU) operational performance to agreed service levels and key metrics ensuring legal compliance is maintained at all time.

What you'll have

Experience of managing teams within a pension Operation; in-house, trustee based scheme or third party administrator

Demonstrable experience of delivering continuous improvements and change (including regulatory) whilst maintaining BAU service Levels

Medium scale team management (c5-15 people) & Strong Stakeholder Management and relationship Building skills

What else could you bring?

Competent in Microsoft Office.

Excellent communication skills; capable of presenting difficult technical concepts to a diverse audience.

If you would like to view the job outline for this role please click here.

The Partnership supports agile and flexible working practices, such as when, where and how we work. We have several different ways to work flexibly, including part-time, flexible or compressed hours, and job sharing. Head office areas also support a blended working approach. You'll have the opportunity to discuss this further with the hiring manager during your interview and, where it is operationally practicable, they'll do all they can to accommodate your needs.