The Demand Planner is responsible for managing the demand signal across a cluster of brands or categories for the purposes of driving the Supply Chain and supporting gross sales planning and execution. Delivering continuous improvements to business planning accuracy, enhancing customer service performance and optimising inventory holdings are the key deliverables of the role. You’ll develop accurate new launch forecasts including management of broader category impacts in conjunction with the Retail, Buying, and Trading departments.

You’ll assure the timely communication of on-going forecast changes to stakeholders in the Merchandising, Buying, Trading, and Supply Chain Teams. You’ll ensure forecast consistency, through the building of a consensus between the commercial forecasts, the financial trend and the sales history. In this role, you’ll drive resolution of forecast accuracy, customer service and inventory management exceptions, establishing clear root cause and leading appropriate actions to deliver sustainable improvement.

About us
As the world’s luxury emporium, we deliver a magical, memorable experience for customers. Harrods’ global brand offers uniquely exciting challenges, and we nurture a supportive environment where creativity, resilience and commercial awareness make anything possible. Our mission remains unchanged: to service the needs and aspirations of our customers and help create new stories, to take pleasure in making marked moments of delight. Whoever our customers are and wherever they come from, they can expect to be treated with grace, courtesy and care. 

About you
You’ll have previous Demand Planning experience (JDA experience beneficial) and Work, PowerPoint and Advanced Excel knowledge. You’ll have a strong customer service-focus when dealing with both internal and external parties. You’ll have good time-management skills and the ability and willingness to multi-task. Having great written and verbal communication skills is essential, as you will build strong relationships with both internal and external stakeholders. 

Our promise to you
No one gets slotted into a box at Harrods. We’ll encourage you to be yourself and bring your whole personality to work. Then, together, we’ll find new ways to delight customers, bringing them luxury experiences that redefine the art of what is possible. If you share our positive approach, this is a career move that will open doors for you. You’ll gain experience across the business while working at the heart of a fast-paced and prestigious team.

We’ll also take care of your long-term career progress, whether your ambitions take you upwards, or sideways into different areas of the business. Our benefits package gives you generous pension and life insurance, up to 33% discount on instore shopping and 50% off work clothes, 22 days’ holiday and your birthday off. 

Uniquely You
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or Instagram