We’re TalkTalk, a challenger brand in the world of Broadband, Phone and TV. Our job is to bring the best value connectivity, to everyone. We believe every customer matters, so we offer products and services that are simple, affordable, reliable and fair.

We’ve created a working environment where you can be yourself and give your all. You’ll be called on to out-think the competition and work closely with your colleagues to come up with new ideas, and deliver great results for our customers. This is your chance to make a difference, and great performance will take you far. It won’t always be easy, but it’s always exciting and it promises great opportunities for you, and our business, especially if you’re ready to stand for something.

The Demand Manager will play a key role within the function, and will be:

• Accountable to the business to coordinate and schedule all approved change to be delivered across TalkTalk.
• Support the estimation and allocation of demand within the delivery factories providing information to the Portfolio Directors and Project / Programme Managers.
• Work closely with the PMO team and Heads of Programme and Portfolio to assist the business in effectively prioritising requests from the annual planning capex cycle to ad-hoc requests through the year by providing timely and commercially appropriate insight.
• Proactively share knowledge of technology process discipline, risks and opportunities to build competitive advantage and improve efficiency and effectiveness of resources.
• Develop and maintain cross functional technology demand roadmap aligned to operating priorities, pre-emptively identify hotspots and under-capacity on quarterly and ongoing basis and propose potential resolution options.
• Initiate and execute cross functional communication and improvement activities to ensure maximum alignment of the technology with business priorities.
• Build and maintain effective working relationships with cross-functional business, change function, technical and 3rd party stakeholders.
• Establish and maintain appropriate demand governance and controls, gates, checklists, documentation, reports and management information
• Adhere to the Change Framework and ISO:9001 requirements where relevant.
• Identify and pro-actively manage risks, issues and dependencies, escalating as appropriate.
• Ensure that the demand is accepted into delivery teams
• Record and improve PMO processes and ways of working; identify areas for improvement, and own and deliver that improvement where appropriate

Behaviours

• Display problem solving acumen; take ownership of issues and seek to drive to resolution.
• Demonstrate a positive ‘can-do’ attitude’ and contribute to an energetic and motivated team environment.
• Focus on the customer to ensure solutions remain true to the objective of delivering great service.
• Demonstrate key leadership skills and act decisively in critical situations
• Exhibit a keen eye for detail and strong analysis skills to identify interdependency and trends.

Must have skills and experience

-Problem solving skills

-Ability to build strong relationships

-Excellent interpersonal skills/relationships

-Commercial understanding

-First class attention to detail and accuracy

Be great to also have

-Industry knowledge in one of the following industries: Telecoms, IT, Media, Technology

-Knowledge of productivity measures and methods

-Software delivery methodology knowledge – i.e. Agile, Iterative Waterfall and Hybrid

-Project Management skills (e.g. Prince2 Foundation and Practitioner)

-Working knowledge of IT outsourcing models

Location: Soapworks – Salford Quays, Manchester

Country: UK

Start date: ASAP

Duration: Permanent

Salary: Competitive + bonus/benefits

The Benefits

We value the importance of recognising and rewarding our colleagues at TalkTalk. As well as providing a great range of core benefits such as annual bonus, a company pension scheme and private medical insurance, we also:

• Embrace flexible working
• Support you to achieve your career goals
• Offer income protection and life assurance
• Offer a range of discounts on products and shopping

As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.