Microsoft 365 is a key part of the company’s cloud strategy and overall mission of empowering people and organizations to achieve more. As part of the customer journey to the cloud there are times when they need to reach out to seek help from Microsoft and that’s where our team steps in to make sure that the customer support experience is best in class. Our team is responsible for the entire admin and support ecosystem starting from the Microsoft admin portal (https://admin.microsoft.com), support entry point experience, AI driven self-help, diagnostics and making sure telemetry is readily available to all of engineering to continuously drive product improvements. Our team is full of people who have truly embraced a growth mindset, is not afraid to make mistakes, believes in doing and are obsessed about providing our customers the best support experience possible.

The data science team is engaged in building intelligent solutions using AI and ML that help in resolving customer issues. The team is looking for a talented Data Scientist who has a track record of delivering highly reliable and scalable cloud services while collaborating with other teams.

Responsibilities

• Perform exploratory analysis to understand trends and patterns in data
• Build Machine learning models to understand customer query intent
• Build NLP tools to process and analyze customer queries
• Collaborate with engineering teams to bring experimental ML models to production

Qualifications

Job qualifications:
• Bachelor’s degree in Predictive Analytics, Statistics, Mathematics, Engineering, Operations Research, Computer Science or related technical discipline.
• Minimum of 2 years of work experience in data modeling using R, Python or similar statistical package.
• Minimum of 1 year of experience in one or more of the following: generalized linear models, regression models, ensemble models, resampling methods, model validation and testing, dimensionality reduction, and clustering.

Preferred Qualifications:
• Masters degree is preferred.
• Proficiency in using statistical computing languages for data analysis.
• Expertise in predictive modeling using both supervised and unsupervised learning techniques.
• Experience in data transformation with SQL, statistical programming languages.
• Demonstrated Exploratory Analysis and Visualization abilities.
• Experience in Natural Language Processing (NLP) and text processing methods/models.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.