We are looking for an experienced Data & Applied Scientist to leverage data to unlock new value for Microsoft by understanding the customer journey and product consumption patterns across Microsoft Azure and the Microsoft Cloud. This role will be primarily focused on enabling our partners across marketing and engineering organizations related to the Microsoft Power Platform. You will be joining a group of experts on the front lines of synthesizing vast data sets of customer purchase and engagement behavior into targeted recommendations for addressing real world cloud computing business challenges at scale.

Responsibilities

Responsibilities:

Become a subject matter expert in the Cloud + AI business and underlying data ecosystem inclusive of the Microsoft Power Platform.

Collaborate with product, marketing, and program owners across the organization to understand objectives, identify opportunities, and inform data-driven decisions.

Be a storyteller, helping inform our partners on ‘why’, ‘what’ and ‘how’ the data impacts their business and focus areas.

Partner with stakeholders to develop analytical insights, propensity models, and success criteria that will help drive better understanding of customer’s cloud journey and cloud maturity.

Identify changes in customer behavior, system performance, or financial results, and deliver the necessary insights to explain them and recommend actions to be taken.

Deliver accurate and timely reporting and analysis in support of business reviews. Lead the development and management of metrics, KPIs, and dashboards. Recognize opportunities for process improvements to increase quality, accelerate delivery, and reduce cost.

Ensure documentation of analysis methodologies/results and educate users on leveraging data.

Qualifications

Basic Qualifications:

2+ years product analytics experience where telemetry data was used to understand how customers interacted with a product or service, which features were most used, and what experiences led to customer friction and/or success.

3+ years of experience in data science, analytics, business intelligence, or data driven business strategy. Including hands-on experience in T-SQL or other query languages and data analysis tools (R, Python, Azure Data explorer/Kusto, PowerBI etc.).

Experience applying learnings from data analysis towards optimizing the customer journey.

Strong analytical ability; problem deconstruction, statistical thinking, meticulous analysis, data validation, and scientific rigor.

Preferred Qualifications:

4-6 years of experience in business intelligence, machine learning, AI, software development, or consulting.

Functional knowledge of cloud computing and online services business models, including business, technical, financial, and operational measurements.

Demonstrated stakeholder management, including clear and concise communication, effective prioritization, storytelling/presentation, and delivery of actionable insights.

Experience with Microsoft Power Platform, PowerApps or similar low-code / no-code technologies.

Experience leading data analyses from start to finish and landing actionable insights.

Prior experience in building customer journey mapping / customer funnels utilizing graph db technologies (ex: Azure Cosmos, Neo4J, AWS Neptune, etc.).

Personal Attributes / Interpersonal Skills:

Grounded in a growth mindset, advocate for inclusion and diversity, and strong self-awareness. 

Excellent written and oral communication skills, particularly the ability to synthesize complex problems/scenarios into easy-to-understand concepts. Able to deliver compelling presentations and experience engaging with audiences of all levels.

Effective in rapidly evolving environments and working across organizational boundaries.

Creative, innovative, organized thinker, with a high attention to detail and self-driven.

Effective time management in complex, ambiguous, deadline-driven environments.

A great teammate who seeks out collaboration opportunities, upholds a safe working environment, and values inclusivity in the workplace.

Possess an entrepreneurial spirit and willingness to tackle numerous problem spaces and learn on the fly.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.