We have a rapidly growing Cyber Security business in the UK and we need to expand our amazing team. We live our mission to “embrace our responsibility to create a safer world that enables organizations to digitally transform”. Our business is growing in both market reach and product range, with many of our solutions recognised as market leading by Gartner and Forrester. The Cyber Security Customer Engineer plays a pivotal role in helping our customers be secure and stay secure. They in turn can bring to bear the power of Microsoft’s people, our products and our world class proactive offerings to drive our customers success.

This role is for someone with a REAL passion in Cyber Security, someone who loves working with customers, has a strong background in SecOps and/or Microsoft security products and capabilities and is looking for their next career step in a world leading company.

We are looking for people with key skills in any of the following areas, Azure security workloads (threat management / protection, firewall and networking) and Modern Work advanced security workloads (identity, defender, information protection / governance and insider risk). 

Come as you are and do what you love: At Microsoft, our mission is to empower every person and every organisation on the planet to achieve more. This is why we seek to attract and retain the best and brightest talent. Understanding that our people are our greatest asset, our ethos is simple: come as you are and do what you love. Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Customer Success: Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

Customer Engineers (CEs) are deep technical advisors supporting Enterprise customers to deliver unique value by removing blockers to consumption within their given Solution Area. CEs provide technical support including risk assessments and tuning to operate and optimize a customer’s cloud or on-premise environment. The Customer Engineer provides pro-active support delivery services as well as technical readiness through a Customer’s Support contract via dispatch by the CSAM/account team. Customer Engineer services can be delivered either remotely or on-premises.

Responsibilities

Customer Impact– 40%

Participates in proactive delivery, spots security, compliance or identity issues, analyzes problems, develops solutions to meet customer needs (including skilling needs), represents them.

Engages in strategic service delivery planning, in partnership with the account team, to strengthen targeted customer relationships and support accurate customer contactability for surveys.

Gathers customer impressions of products and services and integrates this feedback into decision making and service delivery planning.

Seeks information about the underlying needs of customers and recommends service delivery to meet those needs.

Provides and drives actionable feedback across groups about the customer/partner experience and competitor threats.

Understands customer/partner requirements and can map the adoption and optimization of Microsoft technology solutions accordingly.

Provides the most effective method of service delivery by analyzing trends and common themes across customers.

Builds plans that consider potential obstacles and immediate and long-term consequences.

Demonstrates expertise in a specific solution, or several products, feature functions, or services.

Provides stakeholder assistance throughout deployment to avoid/resolve technical issues.

Business Impact - 40%

Seeks opportunities to drive Customer Success business results by collaborating with multiple team members.

Identifies opportunities to articulate business value and grow customer/partner relationships in alignment with Customer Success business priorities and stakeholder management principles.

Prioritizes Managed IP/Community IP re-use where appropriate to accelerate customer outcomes

Contributes to IP creation and updates by identifying gaps through delivery

Participates in relevant communities to share expertise and learn from others

Individual Impact -  20%

Consistently applies “lessons learned”, model personal accountability & teamwork.

Drives and Supports innovation focusing on industry solutions and customer business outcomes on the Microsoft platform.

Understands the portfolio of Support offerings and contribute & participate in customer and internal meetings to articulate value.

Cultivates relationships, credibility, and loyalty with customers and partners intentionally by sharing relevant business expertise.

Demonstrates Self Learner mindset through alignment of individual skilling to team/area demands and continuous upskilling to align to Customer Success goals

Ensures delivery meets/exceeds all operational excellence guidelines and best practices

Qualifications

Experiences Required: Education, Key Experiences, Skills and Knowledge:

Experience of working with Microsoft security solutions and tools

Customer Focus

Design Thinking

Stakeholder Orchestration

Solution Demonstration

Problem Solving

Learning & Training

Communicate Effectively

Product & Technology Expertise

Bachelor's Degree in Computer Science, Engineering, Business, or related field, plus

Years’ Experience: 5 in systems development, network operations, software support, IT consulting

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.