Job Description

Te Tākinatanga - Our Story

At Toitū Te Whenua Land Information New Zealand, our key role is to ensure New Zealanders have accurate information about where people and places are, that people have confidence in their property rights and that Crown property is well managed for future generations.

From the best way to develop farmland, build a new suburb, manage a high-country farm or navigate on land or at sea, our work and location information help people make better decisions and create economic, social, environmental and cultural value for New Zealand.

We are currently looking for a person to work in the Customer Support Agent (CSA) role in our Christchurch office.  Our CSA's are our frontline staff and play a vital role in supporting our customers in a Contact Centre setting.

Kōrero mō te tÅ«ranga - About the role

Working in our lively and supportive team, you will have the opportunity to grow and develop your customer support skills and build high level technical expertise to assist the general public, solicitors and surveyors with their transactions. You will have the chance to further build on your skills providing guidance and support over the phone or via email.

Please note: Our Contact Centre is open Monday – Friday between 7.00am and 5.30pm. We require our staff to work various rostered shifts between 6.55am and 5.35pm. Your rostered shifts will be co-ordinated well in advance.

He pÅ«kenga tou - Skills & Experience:

• Provide superior customer service, in a largely technical environment – Contact Centre experience would be valuable but not essential
• Strong reasoning and problem-solving skills
• Good Microsoft skills and the ability to learn new systems and applications quickly
• Confidently connects and interacts with our customers, building rapport, picking up on customer cues and communicating effectively
• Identifies opportunities for improvements and proactively pursues them.
• High level of consistency, commitment and reliability in your approach to work, including timekeeping, punctuality and self-management  
• Comprehends the customers perspective, and balances customer centricity with operational requirements and procedures

A comprehensive training programme is given to all successful applicants in this role, and you will be fully supported throughout your learning experience.

Tono mai - How to Apply

To apply, please click â€œApply Online.” You'll be taken through to our ToitÅ« Te Whenua Careers Centre where you'll be able to review further information about the responsibilities and accountabilities of this role in the Position Description. You'll be able to complete your online application form and upload a copy of your CV/Cover Letter.

Applications close 25th February 2021.

Following a Health & Safety Risk Assessment undertaken by ToitÅ« Te Whenua, it will be a requirement of this position to hold a valid “My Vaccine Pass” from your agreed starting date with ToitÅ« Te Whenua. Please only apply for this position if you can or intend on meeting this requirement. â€œMy Vaccine Pass” is an official record of your COVID-19 vaccination status for use in Aotearoa New Zealand. For more information: My Vaccine Pass | Unite against COVID-19 (covid19.govt.nz)

If you have any questions about this role or working at ToitÅ« Te Whenua, please email *************@linz.govt.nz and our Recruitment Team will be in touch with you.

As an organisation ToitÅ« Te Whenua embraces diversity, encourages work life balance and we have a flexible approach to the way we work which means you will quickly feel connected and valued.  ToitÅ« Te Whenua is one of the most engaged organisations in the public sector and people always say what a great place ToitÅ« Te Whenua is to work.