Who are we? We are the voice of our clients.

We are a global outsourcing customer management company with over 300,000 colleagues around the world in over 80 countries. Here in the UK, we have 19 sites, and over 7000 staff.  

We have a reputation for hard work, outstanding results, and for simply being “a great place to work”. What’s not to love!

What do we do? We provide fantastic service and great careers.

We interact with customers on behalf of our clients, helping to solve their queries. We make it our mission to look after customers in the way they need. We offer a multi-channel approach, meaning we support in various ways, such as telephone, email and web chat, through to white mail and social media interactions. We invest in our teams and provide some fantastic opportunities for progression. If you want to develop yourself and expand your career, our award winning training programmes and exceptional training teams are on hand to help to make this happen.

Who will I represent?  Philip Morris International Inc. – A Swiss-domiciled multinational cigarette and tobacco manufacturing company, with a difference. Far more than a leading cigarette company, PMI are building a future on smoke-free products that are a much better choice than cigarette smoking. Thanks to the imagination and perseverance of thousands of people at PMI, they have developed breakthrough products that are smoke-free enjoyable, and one day will replace cigarettes.

What will I do?

Teleperformance are now in the privileged position of supporting this exciting journey, and are looking to increase our team of Customer Support Advisors to provide support to customers who are transitioning from the traditional method of smoking to an alternative. In this role you will interact with Philip Morris customers in a multi-channel environment, supporting queries, answering questions and providing essential support and coaching via inbound and outgoing calls, web chat, social media and email.

What does an average day look like? Now there’s a Great question!

• A typical day will see you working in a lively & vibrant environment.
• You will start your day signing into your systems, making sure you are prepared and ready for the day ahead.
• You will engage with a range of customers, with varying product knowledge and support them with their queries.
• With various methods of communication available, you will support in a number of ways, such as telephone, web chat, email, and social media interactions.
• This could range from basic issues, such as a general enquiry, ordering products and setting up devices, through to more complex queries such as creating on line accounts, replacing parts, heat related questions to name a few.
• You will be responsible for trouble shooting, and resolving first time where possible.
• Some days could be quieter with rest periods between calls, and other days could be busy with everyone wanting your support at once.
• With an hour of rest time (made up of 30 minutes for lunch and 2 x 15 minute breaks) you will always have time to catch up with friends, get something to eat in the town centre, or perhaps grab some fresh air and go for a walk.