About you:

• You have a background in a customer care / service environment (ideally at another start-up) - bonus though not essential
• You are excellent at written communication with the ability to apply the appropriate tone of voice across various media platforms
• You are proud of your ability to de-escalate unhappy customers and turn them into advocates
• You are strategic enough to make good prioritisation decisions
• You have an innovative and entrepreneurial approach with passion to succeed and overcome obstacles
• You operate with ownership, are a self-starter, and have a strong attention to detail
• You are comfortable learning new technologies 

Why Rise & Fall

• 33 days holiday
• Opportunity to shape the future of Rise & Fall as an early team member
• Massive learning opportunity and personal growth as the company scales
• Hybrid working between our office and home
• A competitive salary
• A breadth of experience not found in larger organisations
• Bedding, clothing and other product perks + an employee discount for any gifting