Job Description

The primary purpose of the Customer Service Advisor is to take inbound customer calls - answering and assisting all customers with their queries.

Objectives of the role:

• To receive inbound telephone calls
• To resolve customer queries and complaints
• To achieve agreed campaign targets and standards
• To record data accurately
• To maintain a positive attitude and a high level of customer service at all times

Personal competencies:

• Personal effectiveness and an ability to empathise with customers
• Fully committed to providing the highest level of customer service.
• Deals with unforeseen problems and demonstrates success in chosen course of action
• Recognises the importance of internal customer service and knows who key internal customers are
• Actively champions the customer and develops customer focus in employees / colleagues
• Effectively communicates the brand values to the customer

Required abilities:

• Strong communication skills
• Ability to capture data accurately and within guidelines
• Ability to listen attentively and hear important information
• Computer Literacy and excellent keyboard skills
• Overall Literacy and Numeracy skills to a high standard

Additional Requirements

All offers of employment will be subject to receipt of satisfactory  references.

Teleperformance UK offer a diverse range of contact centre solutions, consultancy and project work. Teleperformance operate on a global level with 250 centers across 49 countries. In the UK we have a combined workforce of nearly 7000 people operating from 14 locations across 3 regions, Scotland, England and Northern Ireland.  As experts in the customer experience industry, we focus entirely on what we do best. We add value to our clients businesses by delivering solutions that meet their individual requirements. We do this through the effective recruitment and development of our people, and operate some of the most innovative people management practices in the industry.Winning a number of prestigious industry awards is testament to this. These include Employer of the Year at the Orange National Business Awards for the UK.