Tōtara Health exists to enable our whānau to enjoy the benefits and opportunities that wellness brings.  

We are looking for one or two people to join our customer services team. The customer service team are the gateway for all of our customers to access Tōtara services and as such, are a busy and dynamic team. 

Both opportunities are flexible (preferably 32 hours per week but will consider candidates seeking 20-40 hours) with hours usually between 8am and 5pm Mon-Fri but also including occasional weekend shifts.

Key Attributes we are looking for:

• Experience working in a customer service role;
• Have a keen eye for detail;
• Be able to think on your feet and problem solve;
• Have a natural ability to build strong working relationships across a multidisciplinary team
• Empathy for our community and a passion for supporting better health and the benefits that brings for our people are essential;
• Knowledge of the health sector is advantageous;
• Experience with Med-tech is advantageous

In this role, you will be expected to carefully manage a high volume of customers, utilising our available resources to ensure everyone receives the care that they need.  Your decision making skills need to be excellent as each decision has a flow on effect to your colleagues and on the experience of our customer.

You must have at least 2 years’ experience working in a customer service role.

You must be fully vaccinated against Covid-19 to apply for this role.

If all of this sounds like you, please apply by clicking the button below and including a cover letter and CV.

Applications close Friday 4th March 2022