At Fusion we get tech done! We take any sized IT problem and turn it into a tailored, high performing solution that works for our customers.  

We are collaborating with the Ministry of Education to deliver residential broadband to students and their whanau throughout NZ.  

The Role 

You will provide first-line support to these customers, answering incoming phone calls, assessing the Internet needs of these customers, and actively listening to their issues to determine how they can be resolved. 

A key focus of this role is ensuring that tickets are resolved in a timely and accurate manner, while delivering exceptional customer service at all times. 

You’ll spend a large part of the day on the phone with our customers and will need to accurately record all interactions in our Portal. You’ll work closely with colleagues and other stakeholders to escalate any issues, tracking progress until a successful outcome is reached for the customer. 

Full training will be provided but we’re looking for people who are comfortable working in a fluid environment and can help us develop processes to improve efficiency and customer satisfaction. 

• Fixed-term role until 30/06/2022. 
• 40 hours worked between 7.00am and 7.00pm.
• Great entry into IT Services
• Unlimited scope for development and growth – we invest in our people
• Flexible location – can be based anywhere in NZ

About you 

We’re looking for someone who can tick the following boxes: 

• Excellent communication skills, including listening, and verbal and written. (multi-lingual highly desirable)
• Solid customer service experience, preferably in a call centre environment. A bonus would be if you had provided technical support to customers.
• Analytical skills to troubleshoot technical issues and identify the cause.
• Able to develop rapport quickly with a wide range of people.
• An interest or experience in IT or technology.
• Able to work autonomously – you may be in a different region to your team.
• Able to remain calm and professional in all circumstances.
• Right to work in NZ long term.

About us 

With 70 employees across NZ, we provide innovative and customer focused IT solutions to a range of corporate and government customers.  

The level of service we deliver to our customers sets us apart from our competitors, and that service comes down to the great talent we have in our team. We're committed to career growth for our employees and we work hard to look after the people that have made our business so successful. 

We have some exciting growth plans and are looking for the right people to join us in our next phase. Get in touch today!