About us

At Southern Cross Travel Insurance, we are proud to be the market leader in New Zealand and growing in Australia. It’s an exciting time to join our team as we resume travel. We know the needs and expectations of our customers are changing faster than ever, and we are right here with them - providing solutions, certainty and giving back. 

We have a diverse and inclusive culture where team members are empowered to make decisions and succeed. Our commitment is to work together to be simply extraordinary.

We’re currently on the lookout for extraordinary individuals to join our high performing Contact Centre team based in Auckland’s CBD. Start date for this role is end of February/ early March.

On an average day in our Contact Centre, you may be:

• Talking to customers from a variety of backgrounds, responding to their queries about our products and services on multiple channels, most importantly phone, email and live chat.
• Helping to problem solve and provide practical solutions to our customers, identifying their needs and taking appropriate action.
• Managing admin tasks associated with customers and insurance policies.
• Using your sound judgement to deliver a great customer experience!

To ensure we’re available to support both our NZ and Australian customers our Contact Centre is open between 8:30 am and 7 pm, Monday to Friday.  You’ll be working 8 hour shifts during this time.

Does this sound like you?

• You have a minimum of 12 months of experience in a customer services, sales or contact centre role.
• You’re an excellent communicator with a great phone manner and written communication skills.
• You can demonstrate great problem-solving skills and have excellent attention to detail.
• You’re resilient and can work well under pressure, while remaining empathetic to every customer’s needs.
• You’re digitally savvy and a quick learner.

You may be looking to kick-start a great career in a great industry, returning to the workforce, or simply looking to broaden your experience in customer service.

There are lots of reasons you’d want to work with us

Here are just a few:

• A competitive salary package including health insurance and discounted travel and pet insurance
• A great work environment where you’re encouraged to grow and develop
• Full training on our products to ensure you’re comfortable talking to our customers, as well as continued upskilling.
• Flexible working options including work from home several days a week
• A day off on your birthday to celebrate you!

We recognise that people are as diverse as the places our customers travel to. We are committed to our journey of providing an inclusive culture for our team, where diversity is embraced and celebrated.  We welcome applications from individuals from all walks of life, including diverse backgrounds, experiences, and perspectives

This is a great opportunity to take the next step in your career and make a positive impact in a dynamic and growing business that spans both New Zealand and Australia.  Are you up for the challenge?

Want to apply?

If this sounds like you, please get in touch with your cover letter and CV.

Please note that applicants for this position should meet legal requirements to work in New Zealand. Successful candidates will also be required to complete a credit check and Ministry of Justice check