An exciting opportunity to join our team has become available, and we are searching for someone who has exceptional customer service skills.

Based in Avondale, we are a lighting products distributor dealing mainly with large electrical wholesalers and retailers.

In this role, you will join our Customer focused Customer Service Team to process customer orders, resolve customer queries, and do some outbound sales calls. In addition, there will be ad-hoc administrative duties.

You will have full ownership of the customer service process. From receiving the order, invoicing and any queries after delivery.

Key Duties and Responsibilities:

• Provide excellent phone and email support to our customers, to reassure, gather information, set expectations, and provide the appropriate resolutions or responses
• Take ownership of problems, and provide solutions for our customers
• Handling incoming sales and service inquiries via phone, email, and fax
• Processing customer orders, generating quotations and maximizing sales opportunities
• Process and investigate customer claims from the beginning of the process right through to resolution
• Contribute, question, and share knowledge with internal teams for process improvement
• Ad-hoc administrative duties

You are our first point of contact with our customers, and we need people who are passionate about delivering excellent customer service

This role requires a candidate who relishes a challenge and hard work. Gerard Lighting is at an exciting stage of growth offering career development & competitive remuneration – this is a great opportunity to develop your customer-centric skills

Key Skills and Personal Attributes:

• Self-motivated person driven to succeed and constantly improve themselves
• Desire to learn and a quick learner
• Strong customer service and problem solving skills
• Ability to work effectively under pressure and to perform well in a team
• Polite and friendly telephone manner
• Organised and able to time manage
• A vibrant and energetic personality
• Outstanding interpersonal skills
• Analytical and problem solving skills
• Strong attention to detail
• Strong communication
• Ability to handle multiple priorities and changing schedules
• SAP Experience would be an advantage

The ideal candidate will have knowledge of lighting products or have worked in the lighting industry but is not essential.

Salary will be commensurate with your relevant experience, so if you'd like to join a fun and progressive organisation with room to develop your career in a growing organisation, submit a cover letter and resume.