Teleperformance ranked 25th best place to work in the WORLD!!! Each Interaction Matters

Benefits of being a Customer Service Representative 

• On-line recruitment process, with potential job offer within 24 hours and fully paid training
• 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
• Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
• Refer & Earn Scheme – earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
• Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days’ year and our Interactive Health and Wellbeing Hub
• Life Assurance Cover & Pension Scheme
• Length of Service and monthly recognition awards
• Opportunities for career development and progression

Skills needed to be a Customer Service Representative

We are looking for the following skills and attributes:

• Strong verbal and written skills with the ability to show attention to detail
• Ability to establish collaborative customer relationships in a fast-paced environment.
• A good attitude and the ability to interact with lots of different people.
• Professional and friendly telephone manner
• Customer Service experience
• Experience of working in a target driven environment to a high standard.
• PC skills, and the ability to navigate multiple systems competently, with ease.
• A good consistent typing speed
• Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence.
• Able to work within a fast paced, engaging environment

Start Date: 31/01/2022

Salary: Â£16,216.20

Site: Work from Home

Shifts: 35 hours per week, Monday to Friday 9am - 5pm.  Please be advised this is subject to change based on business needs

Training Duration: 10 days

Contract: Permanent

Probity: Credit check, DBS check and 5 year emplyment history required. 

Required ID: Passport or Birth Cert, National Insurance Number and proof of address dated within the last 3 months.  Please note, as part of your ongoing employment we will also need to conduct a right to work verification call.

Teleperformance is currently hiring on a permanent contract to work for a reputed client in the travel insurance Industry. In this exciting new role, you are working on behalf of a client that provides varied and comprehensive travel insurance worldwide. You would be responsible for the servicing of Travel Insurance policies which involves renewals & retentions, upgrades, medical screening, changes and cancellations, general queries regarding cover, policy terms and processing payments and refunds where applicable.

Responsibilities

• Conducting online medical screening
• Inbound calls dealing with general queries regarding payments and policy details
• High level of attention to detail
• Following all policy and procedures and regulatory requirements