The County of Grande Prairie builds on its natural environment and the entrepreneurial spirit of its citizens to provide an unmatched quality of life and opportunity for all. We offer a collaborative and dynamic workplace where our values of Trustworthy, Transparent, Respectful, and Collaborative guide our conduct and contribute to a healthy culture.

We are looking for a Customer Service Representative to work at the front desk in our Main Administrative Building. This position is one of the first points of contact for the public in person and over the phone. If you have excellent customer service skills, a strong attention to detail and the ability to multi-task in a busy office environment, you may be the right one to join our team!

QUALIFICATIONS:

Excellent computer skills, including Office 365

Post-secondary diploma or degree in business, accounting/finance, or equivalent

Several years' experience in a Customer Service role in an office setting greeting customers and answering phones

Experience with cash receipting and data entry

A strong financial background including A/R and A/P

Experience working for a municipality an asset

Duties Include but not limited to:

Answering telephone and front counter inquiries

Greeting, screening, and directing visitors

Establishing and maintaining positive relations with customers

Undertaking cash receipting and answering tax and utility account inquiries

Verifying accuracy of data entry - checking batches and spreadsheets

Preparing and balancing cash receipt batches of electronic payments (PC and telephone banking)

Balancing and preparing bank deposits (daily or as required)

Administering, balancing, and replenishing petty cash fund and general credit cards

Entering financial data into computer system including A/R, A/P and Journal entries

Processing electronic tax certificates

Performing other duties assigned by supervisor

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

The County of Grande Prairie recognizes and values the principles of fair hiring practices. We are committed to a respectful and inclusive workplace and welcome applications from all qualified individuals. Should you require accommodation through any stage of the recruitment process, please contact hr@countygp.ab.ca and we will work with you to meet your needs.

This position works 35 hours a week, Monday to Friday, 8:30 am to 4:30 pm.

This posting may be used for future vacancies or to fill more than one position

This posting may be open until a suitable candidate(s) is/are found.

Please note that once your application is complete, you will receive a confirmation email. If we require any additional information we will contact you. We thank everyone for their application, however only those selected for an interview will be contacted. Due to the volume of applications received we can only answer questions at the interview stage.