• Are you looking for a supportive and collaborative work environment?
• Join a business that has a strong focus on supporting Kiwi communities
• Henderson location-flexible working arrangements

PERSOLKELLY is currently working with NZ's leading facility provider to look for a Customer Service Operator on a permanent basis. This is a great opportunity to use your existing customer service and administration skills to help manage the end-to-end workflow management of facility requests.

About the company:

Our client is a leading facilities management provider across all industries, including education, health, infrastructure, manufacturing, and transport.

With more than 60 years of operating experience in Australia and New Zealand, they provide a complete management of facilities and services, including reactive and preventative maintenance. They work in a collaborative partnership with clients to develop solutions that's tailored to their needs. Furthermore, they adopt a strategic asset management and work to understand assets and develop proactive maintenance plans that optimize business success.

About the role:

As a Customer Service Operator, you will be the first point of contact for clients wanting to request for a maintenance service. You will receive the request and redirect the work to the appropriate team for action. You will log the request into the system and manage the end-to-end workflow of orders.

Your wellbeing is important for us, and we are open to discuss flexible working timings (between 6am-6pm; 40h a week)

What your day could look like:

• Receive requests for services from customers, via phone or email, prioritizes the requests in line with the agreed service levels and response times and allocates the work to appropriate team members or approved subcontractor for action.
• Effectively communicates with customers where required and supports the service delivery team in maximizing customer satisfaction.
• Records customer comments/complaints in accordance with company/contract quality system requirements.
• Escalates service requests to the management team in instances where requests cannot be actioned within the required response times

About you:

• Previous customer service and administrative experience
• Ability to communicate and problem solve
• Enthusiasm to learn systems and procedures
• Commitment to excellence in service and solutions for our internal customers
• A 'can do' attitude and positive team spirit

This is an outstanding opportunity to work in a challenging but rewarding business.  You will join an inclusive culture and be part of a great team working in a collaborative environment. If this sounds like you, don't hesitate and APPLY NOW.

Who are we

At PERSOLKELLY, our passion is - and always has been - putting you first.

We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.

We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.

So it's over to you. If you would like to join our team, please APPLY now.

To learn more about working with PERSOLKELLY, we encourage you to visit our website.