About the role

We are currently seeking multiple enthusiastic and motivated individuals to join Kleenheat’s vibrant and fast-paced Customer Contact Centre.

As a Customer Service Officer, you will be the first point of contact for new and existing customers, providing support and information on our LPG and natural gas products. Working in a multi-channel environment, you will resolve customer enquiries via phone calls, email, online forms, webchat and social media channels.

Previous experience in a similar role is not required – we are open to applications from entry-level candidates looking to kick start their career or those looking for a career change. If you have a positive attitude, an appreciation of customer service, and a willingness to learn then this is the role for you!

The successful applicants will benefit from a fun and comprehensive four-week training program, with ongoing support and guidance that will set you up for success.

The Customer Contact Team is a high energy environment and is operational Monday to Friday from 8:00am to 5:00pm, so we are looking for applicants who can be flexible in regards to working different shifts within these hours.

About you

We welcome applications from candidates with or without previous experience in a similar Customer Service role. We are looking for people with the right attitude who are excited by the opportunity to learn and develop.

For this role, we are looking for people with:

• Strong communication skills with the ability to convey and explain information both verbally and in writing.
• Ability to work in a fast paced multi-channel environment, and within a team environment.
• Positive attitude and eagerness to learn.
• Proficient in Microsoft Office applications.