Who We Are

We’re the leading food producer for the health and social care sector, providing delicious, nutritious and sustainable meals for people at home or in care.

We’re also the parent company of Wiltshire Farm Foods, the UK’s premier home-delivery service for ready-made meals.

Through our wide range of well-presented, nutritious meals to suit every taste and dietary need, we aim to make a real difference to lives of elderly and vulnerable people in care.

We’re proud to be a Living Wage employer and member of the Ethical Trading Initiative. We support British food and farming and operate a successful programme of waste reduction and resource efficiency across our whole business.

In addition to your salary you will receive a comprehensive training program, retail discounts, free turkey (or voucher) at Christmas and much more!

Responsibilities

• Make deliveries in a timely manner
• Delivering exceptional customer service at all times
• Report any noticeable changes in the wellbeing of the customer
• Report any no replies
• Contact the office with any discrepancies or delays
• Undertake pre-shift inspection of your van
• Ensuring your vehicle is in a safe and roadworthy condition
• Drive safely, responsibly and within the law
• Clean and refuel your van as and when needed
• Ensure customer confidentiality
• Growing the rounds by finding new customers
• Participate in team meetings and training
• Assist the team if another member of the team is absent or on holiday
• Collect payments

Qualifications

Essential:

• Experience within a customer service-based role
• Full UK Manual Driving Licence
• Basic computer literacy and phone apps
• Evidence of work stability
• Basic secondary education

Desirable:

• Experience of multi-drop delivery role
• Experience within a care-based role
• Health & Safety awareness

Personal Qualities

• Friendly, approachable and reliable
• Passionate about delivering excellent customer service
• Good attendance and timekeeping
• Calm under pressure
• Flexible

You must have held manual driving licence for at least 3 years

All offers of employment are subject to a Driving Assessment, Driving Licence checks and DBS checks.

As this role involves working with elderly and vulnerable customers, it is exempt from The Rehabilitation of Offenders Act 1974 and requires an Enhanced DBS Disclosure.

The amendments to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (2013 and 2020) provides that when applying for certain jobs and activities, certain convictions and cautions are considered ‘protected’. This means that they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account.

Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website.