At AIA, our promise is to help people live Healthier, Longer, Better Lives by encouraging them to make positive lifestyle changes one step at a time. Our firm belief is that by following our Operating Philosophy of doing the right thing, in the right way with the right people, the results will come. AIA Insurance for Life, Health and Wellbeing.

The Opportunity

Our team is growing, and we are looking for an experienced Customer Service Consultant to join our Adviser Relationship Team (ART). You will provide an outstanding customer service experience to our Advisers and Insurance Managers to work with them to respond to their inquiries and effectively and efficiently resolve their queries. You will have the ability to work autonomously but will also be committed to supporting the advisers and our wider Customer Service team; working to contribute effectively to our teams’ success. Flexible hours and remote working available.

About the Role:

• Take inbound calls and queries from Advisors.

• Build positive relationships with advisers.

• Provide clear and concise information and process requests in a timely manner.

• Identify new opportunities for process improvements.

• Demonstrated ability to make good commercial business decisions.

• Work with and help your team members and collaborate with them during busy times.

About you:

• Experience working as a Key account manager or in a contact centre role.

• Proven client relationship skills and excellent interpersonal skills.

• Passion for building positive relationships with clients, advisers and/or stakeholders.

• Previous experience working on multiple IT systems and have a tech savvy mindset. 

• Able to problem solve and enjoys finding new solutions for our Advisers.

• Brings a positive attitude and enjoys contributing to a fun team culture.

• Previous experience working in the banking or financial services industry (a plus).

Why choose AIA:

At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

• We invest in training and development to build on your current skills

• Career development through internal mobility opportunities

• Work for a business helping make positive health and wellbeing changes to the lives of New Zealanders

• Access additional leave days to recharge and refresh yourself

• Enjoy wonderful Health and Wellbeing initiatives that support you

• Work with supportive and inclusive managers

• Flexible working arrangements Hours for this role are 7.5 hour shifts within a Monday to Friday 8:30am - 6pm roster.

What’s next?

If you’re passionate about making a difference – then click the ‘Apply Now’ Button!

AIA has a COVID-19 Vaccination in the Workplace Policy. This means that only those who have a valid My Vaccine Pass will be able to enter AIA offices. Our policy does not mandate vaccinations; we respect everyone’s right to make their own choices.

Recruitment Agencies: Our Talent team does not require any recruitment agency support.

Interested Candidates: Apply using the ‘Apply’ button. No emailed applications accepted. For general enquiries only, contact:

***************@aia.com

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.