What you’ll be doing:
Taking inbound calls in a virtual contact centre
Delivering a service which makes your customers feel valued and supported
Dealing with a number of customer questions and queries
Taking payments, setting up manageable payment plans, offering short term discounts on their bills.
What we’re looking for:
Excellent communication skills with a talent for adapting behaviours for different callers
The ability to learn new skills quickly when it comes to adopting new processes and technology
Someone who can think on their feet and adapt to different situations
A good listener, who is empathetic and patient
A private home working environment with suitable broadband connection and a quiet space to work
At Capita Customer Management, we’re transforming customer experiences. Our expert teams handle more than 100 million customer conversations every year across phone, email, web and more. We’re partnering with clients like O2, Transport for London, Samsung and RSPCA, and have 19 contact centres across the UK, India, Poland and South Africa. Join us and discover better as you find new ways to delight customers.
What’s in it for you?
A competitive salary
22 days’ holiday (pro rata) plus public holidays
Pension scheme and a childcare scheme
Monthly incentive scheme
A wide range of discounts on everything from retail, to health & wellbeing, travel and technology.
You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.
What will happen next:
To view our Covid-19 and process adjustments information, please visit the Capita Careers site.
We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.
Job ID: 3988