Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Customer Service & Operations Analyst in Anti-Money Laundering

• Working with a supportive and collaborative team, you’ll be helping us with anti-money laundering (AML) activities
• You’ll be investigating queries, supporting business processes and procedures, and understanding the needs of our customers and the business
• This role offers great career development opportunities with relevant training programmes and exposure for you and your work

What you\'ll do

Joining a specialist AML team, you’ll be working together to deliver the most successful outcomes for the business and our customers. You’ll respond to customer queries and process, authorise and investigate transactions, while accurately collecting all the information needed to do this on time and to a high standard.

As you continue to develop in your role, you’ll also deputise for and support your manager with work allocation, process training and supporting others in your team by sharing your knowledge.

Day-to-day, you’ll be:

• Accurately investigating your queries, raising with relevant parties, and escalating where needed
• Making sure processing is performed accurately and within an agreed turn-around time
• Participating in initiatives that help improve our customer service, processes and procedures
• Reviewing processing errors and customer complaints to help identify trends and training needs

The skills you\'ll need

The ideal candidate will already have knowledge and experience of working with AML processes and procedures, alongside an awareness of up to date trends, policies and regulations. However if you don\'t have this, full training and accreditation will be provided. You’ll also be able to work accurately, to deadlines and with high levels of attention to detail.

We’ll also be looking for you to demonstrate:

• Great customer service experience
• A high level of attention to detail
• Good written and spoken communication skills

What else you\'ll need to know

We’re currently working at home but we’ll move to a blend of home and office in the future so you’ll need to be able to travel to the office when required. Current working hours are 35 hours per week, Monday to Friday, 9am until 5pm. We can discuss your hours of work with you in more detail during your interview.

You\'ll enjoy a comprehensive training programme and on-going coaching to support your development.

How we\'ll reward you

Starting Salary: £21,555-£23,950 per year.

You’ll join on a competitive salary of £21,555-£23,950 and in addition you’ll receive money to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits from RBSelect, our fully flexible reward programme.

You\'ll have a generous holiday entitlement of 33 days. You may be required to work Bank Holidays.

Visit our reward and benefits page for more information on the benefit packages we offer.

If you need any adjustments to support your application, such as information in alternative formats or special requirements to access our buildings, or if you’re eligible under the Disability Confident Scheme please contact us and we’ll do everything we can to help.