Online Customer Service Agent - Woolworths Ulverstone

Woolworths Online are seeking motivated, enthusiastic and energetic people for Homeshop Driver position within our Online Shopping Department at our Ulverstone Supermarket.

Our Online Delivery Service will provides 2 delivery sessions Monday to Sunday to support the shopping requirements of our local customers. The successful applicants will be required to be available to work shifts between 5.00am to 2.00pm or 1.00pm to 10.00pm. Additional hours wll be available within the store working with our teams in the Online/Replenishment Departments.

The primary objective is to ensure the safe and timely loading, delivery and unloading of groceries to meet agreed delivery schedules. To ensure a high standard of customer service by ensuring there is zero damage to customers’ property. Utilisation of ‘sign on glass’ technology for all deliveries. To manage SH&E responsibilities in line with the SH&E policy.  The customer service agent is to carry out pre shift inspections of vehicles and ensure vehicles are kept clean internally and externally.

To be considered for the role applicants would need to demonstrate the following skills or criteria:

• Exceptional customer service
• Have the ability to manage difficult customer situations
• Well developed verbal and written communication skills
• Good interpersonal skills, be friendly and courteous
• Ability to work independently
• Well presented
• Ability to work in a fast paced environment and be able to juggle a number of priorities
• Current Full Driver’s Licence