What you will do

Based within our Customer Monitoring Centre in Manchester, our Customer Service Advisors are the first point of contact for all of our Monitored customers. Our customer service advisors support customers with everything from account queries, technical support to live Monitoring. You will build relationships with customers and take ownership of all enquiries ensuring the service and support you provide is the very best available. Working within a team of experts where each member of staff is rewarded with on-going training, cross-skilling and fantastic career progression opportunities, enabling you to forge a lasting and rewarding future with a market-leading brand in a secure and expanding marketplace.

 How you will do it

  Dynamically interacting with live activations from customers Security and Fire systems

ʉۢ Liaising with Police and Fire control

• Answering customer service calls in line with company processes and procedures 
• Providing customers with advice on how to operate and test their security systems 
• Booking engineer visits, liaising with engineers and customers regarding bookings 
• Accurately imputing information onto computer systems 
• Attending all necessary company training

• Always maintain customers confidentiality

What we look for

Required 

• To be customer focused with a proactive, can-do attitude
• Adhere and deliver our company Values
• We look for ambition and willingness to learn rather than extensive experience as we like our employees to progress within our business.
• This is a customer focus role so an excellent telephone manner
• Attention to detail and excellent spoken and written English is essential
• IT literacy