We are looking for a Customer Resolution Representative to join us! Reporting to the Operations Manager, you will respond to complex business complaints and provide full brand protection through their skill at working with internal colleagues such as the Legal team, Quality Assurance, Operational Managers across Head Office, the Business Centre, and Trade Counters. In addition, you will work with external parties such as the police or third-party complaint management businesses to aid successful resolution for all parties. The Customer Resolution Representative supports management colleagues from across the business to advise and coach on complex resolution issues ensuring full compliance with the law and proactive prevention of escalation and cost impacts to the business.