The Opportunity

This is an exciting opportunity to join the AIA Sales and Retention team to provide high-quality needs-based solutions and customer service to our existing and potential customers. The ideal candidate for this role is outcome focused, self-managed, self-motivated and dedicated to achieving AIA’s philosophy of ‘Making a Difference’.

To do this successfully you will:

• Promote the features and benefits of various AIA health insurance products
• Actively attend to inbound and outbound calls, building on warm leads generated daily
• Build and retain customer relationships by ensuring their needs are met
• Provide administrative support and maintain data integrity and accuracy
• Assist customers with choosing the correct private health insurance cover

Successful applications will demonstrate:

• Proven track record in the Private Health Insurance industry (highly preferred)
• Strong multi-tasking skills
• Proven experience in a sales contact centre environment
• Experience with CRM systems such as Salesforce
• Ability to effectively communicate and build relationships with internal and external stakeholders

Why choose AIA:

At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

• Access our training and development to build on your current skills
• Career development through internal mobility opportunities
• Work for a business helping millions of Australians and make a difference to someone’s life everyday
• Access additional leave days a year to recharge and refresh yourself
• Enjoy wonderful Health and Wellbeing initiatives that support you
• Work with supportive and inclusive managers
• Flexible working arrangements

Please note that applications close at 11:59pm on Monday 14th March 2022.