At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Customer Order Manager - Fixed Line

Location: Newbury or Manchester - Blended (Full-time remote working during COVID-19) 
Hours: 37.5 Monday - Friday
Safety Notice: To ensure candidate and employee safety, we are continuing with our virtual hiring and onboarding processes until further notice. 
 
Be part of the Business Technology Solutions for Vodafone UK, the team that design and develop our converged communications solutions, drive efficiency through automation and AI, whilst implement the solutions directly with our customers. We help thousands of businesses across the country with our connectivity solutions. 
 
What will you be doing?  
 
Order Creation in UK Technology is a function responsible for ensuring Vodafone’s UK customer base can place orders for fixed services right first time. This role is responsible for the efficient processing of order requests from Sales and Customers into our delivery process in line with product and business rules. This includes new technologies and changes to legacy services. 

Order Creation is often the first touch point for a customer, the right person for this role will have great product and process knowledge alongside excellent communication skills. You will be joining a dynamic and collaborative team where operational activity and continuous improvement are equally important. This is a fantastic opportunity to be at the heart of some of Vodafone’s largest scale opportunities and interface into teams such as product, commercial and design. This role is critical to enabling revenue and allows the person to develop their technical skills as part of the wider Access team.

Key accountabilities include:

• Right first-time order placement to agreed target
• Request turnaround times submitted to agreed targets
• Proactive and reactive query and process support to our internal Order Creation support functions
• Sales and Customer process support
• Role performed to agreed operational and continuous improvement objectives

 
Who are we looking for?   

• An individual with Fixed Line experience (SD-WAN, IP-VPN, Ethernet)
• Stakeholder and customer relationship management 
• Experience of supporting Enterprise customers
• Ownership and drive for delivery
• Excellent communication skills
• Eligible for SC clearance 

 
What’s in it for you?

An excellent remuneration and bonus package with 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We’re also proud to provide a Reconnect programme with flexibility to support individuals returning to work after a career break and our market-leading parental leave policies. We’re committed to supporting you throughout every step of your career at Vodafone.

Together we can

*Blended
Vodafone UK’s blended working approach means you’ll come to your contracted hub location office as and when needed to get things done for your role and for tasks that require it, otherwise you will be able to work from home. Our ‘Office in a Box’ home-working kit will be available for all who need it during your onboarding journey.
 

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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