Minimum qualifications:

• Experience working with a range of teams, such as Marketing, Sales, and the executive assistants of C-level executives.
• Experience collaborating with cross-functional teams and leading operational initiatives.
• Experience with writing communications on behalf of C-level executives to various audiences.
• Ability to speak and write in French and English fluently.

Preferred qualifications:

• Experience working with technology environments and terminology used.
• Excellent business acumen and an understanding of successful customer engagement for C-level executives.
• Ability to create and foster cross-functional networks in ambiguous environments, and manage without authority.
• Excellent leadership and influencing skills, including the ability to work with C-level stakeholders.

About the job

As a Customer Officer, in the EMEA Customer Office team, you will manage the day-to-day coordination of customer engagements and provide support to C-level executives, collaborating with their respective support teams.

Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Ensure stakeholders are engaging their time where they have the highest impact.
• Ensure briefing documents are properly prepared and briefing meetings with the correct stakeholders are created.
• Manage the overall process for executive engagement requests. Improve and execute processes for executive engagement requests, briefings, trip planning, etc.
• Collaborate cross-regionally with teams when executives from outside EMEA are visiting the region.
• Provide insights on customer engagements to make recommendations to C-level executives regarding the customer engagement profile.