We are looking for an experienced Customer Analyst who will use their analytical and commercial skills to support internal clients in understanding our customers and identifying opportunities which will deliver a business benefit or improve our customer experience.

You will be supporting the Senior Customer Analytics Manager in performing exploratory analysis, owning customer reporting and scoping customer data requirements with other internal teams to drive projects forward. The business will consult with you to discover insight and receive suggestions that are realistic, actionable, and measurable.

About us

As the world’s leading luxury emporium, we deliver a magical, memorable experience for customers. This makes us uniquely challenging for creative minds, to protect and grow our brand demands extraordinary composure, creativity and commerciality.

Harrods’ global brand offers uniquely exciting challenges, and we nurture a supportive environment where creativity, resilience and commercial awareness make anything possible.

You will work in an exciting Insights Department alongside brilliant analysts, strategic thinkers and customer research and experience professionals - at the heart of decision-making across the business. You will represent our whole division to the business and ensure we maximise the impact of our work.

About you

Thanks to your technical and analytical expertise, you will demonstrate a real understanding of how to translate business trends, challenges and opportunities into customer-centric solutions, keeping in mind the business opportunities and risks, and you will have no problem breaking down big problems in order to tackle them.

You will also be responsible for bringing project work together and developing new ways of looking into our customers and how we can measure success through KPIs.

You will have Experience or Qualifications in the following

• Experience using customer or consumer data (Transactional, CRM, viewing, etc.)
• Strong analytical skills and experience of working with large volumes of data
• Coding skills – ability to code in one or more languages (SQL, R, Python)
• Familiar with data visualisation tools (Excel, SAS, Power BI, Tableau, etc.) and data manipulation software
• Ability to identify key insights from large datasets and explain them concisely and clearly to a non-technical audience
• Excellent presentation and communication skills, both in person and on the phone
• A passion for utilising data to drive behavioural change within a business
• Creative problem solver with an inquisitive and logical approach
• Demonstrate sound commercial awareness
• Excellent time-management skills, and flexibility and readiness to adapt to changing priorities.
• Keen attention to detail
• Retail or luxury experience preferred but not essential

Our promise to you

You’ll benefit from an excellent benefits package, including a company pension, flexible working, 25 days’ holiday and your birthday off, up to 33% in-store discount and a season ticket loan.

At Harrods we believe nothing is impossible. We drive ourselves and inspire others to always push for more. This passion to exceed is what sets us apart. We are proud to be a place where standing out means being yourself.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or Instagram