ABOUT US:

LuckyTrip is a next generation online travel agency for the millennial / Gen Z generation. Awarded App Store ‘Best of the Year’ by Apple, we're one of the fastest growing travel platforms in Europe.

LuckyTrip lets you find a trip in one tap. Set your budget, tap Lucky and instantly find a trip to an amazing destination. It’s the easiest way to find your next adventure.

 We love uncovering hidden gems. Think Soviet dive bars, haunted Romanian forests, secret pink lagoons…

We’re looking for a Customer Happiness Lead to help LuckyTrip travellers have amazing experiences.We’re a young, small team and we love what we do. We want to take LuckyTrip global. Fancy it?

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WHAT YOU’LL BE DOING:

• You'll be leading a small, growing team of Customer Happiness agents who are a key touch point for our loyal users.


• We want to provide LuckyTrip travellers with the best travel experiences - that means we need to be on hand to help them solve issues, answer general questions or recommend amazing things to see and do.


• All communication with our travellers is done via social, live chat, emails and phone.


• We help them book their travel and ensure they have all the relevant info before they leave.


• We also liaise with travel providers to organise a smooth journey for our customers.


• As well as getting stuck in with the above and setting high standards for the team, you'll also help to suggest improvements in how we operate and help improve our product based on customer feedback.

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WHAT WE’RE LOOKING FOR:

• This is an excellent opportunity to work at one of the most exciting travel startups. We’re looking for someone who’s really ambitious and ready to work hard to help us succeed.


• Our users love LuckyTrip so they’ll need to love you! You’ll be friendly, engaging, fun and have excellent written and verbal communication skills. You’ll also have the drive to go above and beyond for them every day.


• You’ll need to be organised and pay attention to detail - you don’t wanna be mixing up your Palmas from your Las Palmas


• You’re able to multitask - basically you have 8 arms!


• You’re relatively well travelled. You’ll need to use your instinct to help solve issues with our customers travel plans.


• You’re an independent worker and have great problem solving skills.


• You’re comfortable taking feedback and be keen to progress your learning and development.


• You get weirdly aroused at the thought of travel… we don’t blame you.

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KEY SKILLS:

• Previous experience in a customer service oriented role


• Previous experience managing other people


• A proactive & highly-motivated nature, with a desire to consistently outperform targets


• High attention to detail and organisational skills


• Good standard in verbal & numeracy skills


• Strong computer literacy skills

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WHAT WE CAN OFFER:

• Work in one of Europe’s fastest growing travel startups


• Flexibility to work from home or at WeWork


• £30k-£40k salary depending on experience with annual reviews and path for progression


• 25 days paid leave


• Share options in LuckyTrip so you can be part of our future success