About the role:

• Working with government tax agencies to resolve issues on behalf of our customers
• Working with customers to support them in getting on top of any legacy financial issues they may have
• Onboarding new customers including conducting AML/CFT checks
• Working with our Partners to ensure customers are paid correctly
• Reconciling transaction and payments data where required
• Processing tax returns on behalf of customers
• Providing second-line support to customers, answering tax technical queries escalated by the Customer Success team
• Conducting follow-up calls with new customers and providing them with assistance as required
• Adhering to established support practices to ensure customers receive the same quality of service regardless of who they deal with
• Providing feedback to technical staff and the wider team to optimise the customer experience based on customer interactions

The ideal candidate will have some previous experience in a banking or finance role and a keen interest in customer service. You will have strong communication skills and be resolutions focused.

About the company:

• Putting the customer first!
• Sociable environment - weekly social activities
• Vibrant office
• Fun break out areas - they even have a nintendo switch for you on your breaks