ACC is a unique organisation - there's nothing quite like it in the rest of the world! Our purpose at ACC is to improve lives every day. It’s to put our customers first, showing them manaakitanga and supporting their wellbeing. It’s to enable everyone in Aotearoa the freedom to live their lives knowing that if they need us, we’ll be there.

As a Customer Experience Representative you will be our customers first impression when they call ACC on their way to recovery. You will answer queries from Claims, Provider and Business customers. You’ll turn up each day to deliver a consistent effortless customer experience, over the phone, emails and live chat.

We welcome applications from a variety of backgrounds, hospitality, tourism, retail, contact centre, insurance and teaching, just to name a few. Most importantly, a real passion for working with customers is key to being motivated to deliver exceptional customer service for every customer contact you have. You’ll be part of a great team who really want you to be the best you can be, and you’ll be making a real difference to the lives of the customers that you interact with each day.

To read a bit more about this role, please view the position description -

What do you need to be successful?

• Be Customer focused – you will be confident in being the first point of contact for customers on their way to recovery
• Personal resilience – you will be working with people experiencing challenging circumstances
• Excellent verbal and written communication - confident communicating with people from all different walks of life
• Have a real love of problem solving – each contact with our customers can be slightly different and you will have to use your knowledge to really think outside the box to get the best outcome for the customer
• A can-do attitude – someone who is always keen to get stuck in and do the mahi
• If you speak Te Reo Māori or another language, this will be a bonus.

We welcome applications from people of every ethnicity, national origin, gender expression, age, and people with disabilities. It’s important to us that people bring their whole selves to work.

If you can bring the above to the table then we’d love to hear from you and have a korero about why you’re perfect to join our team!

The starting salary for this role is $50,289 and then additional to this we also provide ACC's 9% superannuation contribution as well as development opportunities, life insurance, discounted Southern Cross health insurance, gym membership, retail discounts and staff banking packages. The hours are 40 hours per week on a roster basis, Monday to Friday between the hours of 7am to 7pm.

This role has a set start date of 16th May 2022. Please take into consideration your notice period (if required) at your current role and ensure you can join us on a full time basis from 16th May 2022 before applying.

If you encounter accessibility issues when submitting your application, or if you have any questions about the role please email kimberley.buchanan@acc.co.nz