• Great learning, development and career progression opportunities across Compass that is varied and exciting!
• Join a great team where everyone is treated like family!
• Work at one of New Zealand's most recognised brands!

About the role:

Compass Group NZ are currently inviting applications for a Full Time, Permanent Customer Experience Manager at the Defence House, Wellington. In this role you will be responsible for organizing and managing the front of house and back of house, retail sites and overall customer experience within this site. This also includes transportation, logistics and function planning & delivery in accordance with the standards required by the New Zealand Defence and Compass Group.

The great things you'll do:

As the Customer Experience Manager, you will be responsible for providing exceptional services that meet client expectations and the management. You will be involved in the development and training of all front of house and customer interactive teams in their specific departments, participating in the menu development processes in conjunction with the Executive Chef and ensuring that all tasks associated with food regeneration, transport and logistics are performed with due regard for all Health and Safety and Food Safety regulations.

What we are looking for:

As a successful candidate you will have a minimum of 5 years' experience in a Customer Service Management role and have worked in the food services industry. With a proven ability to anticipate customer needs and exceed customer satisfaction standards, your strong finance acumen will create operational efficiencies for the organization. Your ability to track and improve customer service will lead you to create an experience for the clients rather than just a service. So, come help us brighten everyone's day!  

About us:

We are New Zealand's leading and largest provider of food and support services across multiple industry sectors including Business and Industry, Education, Defence, Offshore and Remote, Aged Care, Hospitals and Senior Living. These industry sectors and managed by our sub brands Eurest, Chartwells, Restaurant Associates, Medirest, and ESS. We specialise in turning ordinary acts of service into extraordinary experiential moments for our clients. With innovative and talented teams across New Zealand, we transform experiences from being GOOD to GREAT.

Our people are awesome, they breathe life into our brands and make great things happen! Our strength comes from the combination of the things we have in common - our shared values, vision, and purpose and to make our commitment unique for you - RESPECT, GROWTH and TEAMWORK are the founding pillars of these commitments.  We are an equal opportunity employer; we celebrate diversity and are committed to building an inclusive environment for all employees.

At Compass, not everyone's learning pathway takes the same route. It doesn't matter if you've worked for many years or are just starting your career, you get to choose the development that's right for you from our specialist courses and programmes. Whatever your role and wherever your ambition lies, you'll have the opportunity to tailor your training to meet your needs, and we'll give you all the support we can to discover where your talents will take you.

For further information, please contact the recruitment team on recruitment@compass-group.co.nz  or click 'Apply' now! All applications to be made online. 

Please note that a full security clearance and police vet is required and must be maintained for this position. You must have also lived in New Zealand for the past 6 months to be eligible to apply for this role.

Great People, Real Opportunities

Position Code: M69