Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

Within BT Enterprise we are scaling our adoption of Design Thinking, Lean Start-up and Agile methods to power product innovation, transforming experiences to deliver more value to our customers. We have a number of functional and segment facing teams; Soho and Micro-business, Small and Medium Enterprises, Corporate and Public Sector organisations and Wholesale.

As a Senior Experience Designer, you’ll be part of our growing Experience Design (XD) Chapter leading the design of complex products and services for BT, EE and Plusnet and driving positive customer and business outcomes.

You will lead human-centred design activities within cross functional product squads and projects, working closely with designers, user researchers and product owners. You will set direction, assure the quality of design delivery across teams and can lead multiple or highly complex services.

You'll have the following responsibilities

Set the vision for the target experience and bring to life for all stakeholders.

Understand, analyse and map complex journeys and processes. 

Use design research techniques to uncover customer needs and pain points.

Hands-on lead the design of end-to-end services.

Support product owners in defining objectives & key results including user-centric measures 

Support product owners to scope solution delivery based on value, and iterative and incremental approaches, including defining minimum marketable product 

Coach, influence and mentor other designers, user researchers and product owners to ensure alignment on continuously improving excellent end-to-end journeys and services.

Influence working practices and behaviours in teams to support a user-centred design approach

You'll be an ambassador for human-centred design practices within and beyond BT, EE and PlusNet

You'll have the following skills & experience

The development of service blueprints, customer journey maps, use scenarios, personas and business process models.

Communicating ideas and explaining design decisions clearly

Interpreting evidence about users to understand behaviours and define user needs to propose services that meet their needs. 

Collaboratively develop ideas facilitating sketching, prototyping and iterative design

Stakeholder management at all levels and across functions.

Experienced in planning and leading workshops with teams and cross-functional stakeholders. (Including in person and remote teams) 

Utilising a variety of design methods to facilitate creating a shared understanding with teams help them move towards user-centred solutions 

Leading design of experiments and minimum viable product, including the build measure learn loop

Benefits

At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development. Benefits of working for BT include:

Competitive salary and on-target bonus plan

World-class training and development opportunities

25 days’ annual leave (not including bank holidays)

Discounted broadband, mobile and TV packages

Share option and pension scheme programmes

Flexible benefits to fit around you

BT is an equal opportunities employer. We’re working hard to create an inclusive working environment, where people from all backgrounds can succeed. We want to make sure your recruitment experience is the best it can be – so, if you’re selected for an interview, please let us know if there’s any adjustments we can make that would be helpful for you.

#ExperienceDesign

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!