Customer Engagement Specialist, Android Enterprise

Customer Engagement Specialist, Android Enterprise

Job Overview

Location
London, England
Job Type
Full Time Job
Job ID
93356
Date Posted
1 year ago
Recruiter
Natasha Cwiklinska
Job Views
135

Job Description

Minimum qualifications:

  • Bachelor’s degree or equivalent practical experience.
  • Experience in managing, leading, and/or delivering professional services teams in markets.

Preferred qualifications:

  • Experience building and leading a team of Solution Consultants, and Customer Relationship Managers
  • Experience building and scaling a professional services business with accountability for financial goals.
  • Experience with managing a services team implementing software products or solutions to large enterprise companies.
  • Understanding concepts and technologies in enterprise mobility, IT operations, security, development operations, and cloud.
  • Excellent customer management skills.

About the job

Businesses that partner with Android comes in all shapes and sizes, and no one solution works for all. You will work with Android ecosystem to keep the big picture in focus while being able to manage challenges associated with partner execution and customer engagement.

The Android Enterprise Business team is focused on bringing Android to businesses everywhere. You will play a critical role in working with our customers adopting the Android Enterprise platform. You will also programmatic and grow the engagement model, allowing for many customers to deploy at scale and holding partners accountable to high standards. You will grow relationships at all levels with our most strategic customers, ensuring they receive an exceptional experience while using the Android platform for work.

Responsibilities

  • Manage customer partnerships and establish executive relationships, conduct customer quarterly service reviews.
  • Lead relationships with customers to foster business growth, and collaborate with customer technical and implementation leads and partners to manage and drive successful adoption of Android.
  • Guide customers through the innovation journey, building strategic roadmaps and driving achievement of key milestones. Be an advocate for business transformation, enabling teams to embrace Google technologies.
  • Provide best practices and support for Android Solutions. Develop best practice recommendations for partners based on the experience gained during customer engagement.
  • Drive customer feedback to Product Management and Engineering teams, and prioritize product requirements.Minimum qualifications:
    • Bachelor’s degree or equivalent practical experience.
    • Experience in managing, leading, and/or delivering professional services teams in markets.

    Preferred qualifications:

    • Experience building and leading a team of Solution Consultants, and Customer Relationship Managers
    • Experience building and scaling a professional services business with accountability for financial goals.
    • Experience with managing a services team implementing software products or solutions to large enterprise companies.
    • Understanding concepts and technologies in enterprise mobility, IT operations, security, development operations, and cloud.
    • Excellent customer management skills.



Job ID: 93356

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