Company description:

ANZ Banking Group Limited

Job description:

About the role

Join our inbound service team as a Service Consultant within the Contact Centre, you will be the first point of contact for new and existing customers over the phone. You will be delivering excellent service and building great relationships with 80 to 100 customers every day. This is a fantastic opportunity to start a banking career with ANZ. We have a strong focus on coaching, staff development and internal promotions which will give you the skills and experience to develop into further roles at ANZ. As well as working with great people, you will enjoy a vibrant open-plan office, a supportive environment and fantastic staff benefits.

You will be supported with an initial (fully paid) 12 week training course and ongoing coaching to help you develop and hone all of the skills you will need to be successful.

What will your day look like

In this role, you would have the opportunity to:

• Receive inbound calls from new and existing customers, assisting with their banking needs;

• Build positive relationships with ANZ customers by ensuring their banking experience with us is easy, efficient and accurate;

• Demonstrate living the ANZ Values with customers and colleagues

We are there when our customers need us, and for this intake the following shifts are available:

• Start date: Tuesday 19th April 2022.

• Shifts: Variety of shifts available, all including one weekend day.

• Hours: Start between 9.00am - 1.00pm on weekdays and between 7:30am - 10:00am on weekends, finishing between 5:00pm and 9:00pm, working 7.5 hours per day (5 days per week) 37.5 hours per week. (Please note there are no part-time or daytime/standard business hours shifts)

• Training: Initial 6 weeks of full-time training from start date, Monday to Friday 8:30am to 4:30pm (or something similar) before moving into normal hours and days of work for approximately two months. From Monday 18th July 2022, you will complete an additional 2 weeks of full-time training, Monday to Friday 8:30am to 4:30pm.

• Role Location: Christchurch, New Zealand Contact Centre.

• Role Type: Permanent, Full-time.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Prior customer service experience, ideally from retail, hospitality or Contact Centre
• Natural desire to deliver a great service experience every time and be capable of connecting with a diverse range of people;
• A clear, well-spoken phone manner and a desire to learn in a dynamic environment; and
• With your naturally empathetic and resilient nature you'll be able to stay positive even when the pressure may be on.

As this is a permanent role, you must be a NZ Permanent Resident or NZ or AUS Citizen to apply.

Applications close Wednesday 2nd March 2022, and will be reviewed from the opening date of this advertisement. Depending on the number of applications for these roles, the closing date for applications may be brought forward. With this in mind, we encourage you to submit your application as soon as possible.

So, why join us?

Our purpose is to shape a world where people and communities thrive. That's why we strive to create a balanced, sustainable economy in which everyone can take part and build a better life. By helping people make the most of what they have, we transform ideas, hard work and ambition into reality.

ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.

The ANZ values are the foundation of how we work and support our customers.

• Integrity - We are honest and fair
• Collaboration - We work together for the customer
• Accountability - We take ownership and get things done
• Respect - We care for all those we serve
• Excellence -We challenge ourselves to be better

Tō Ao, Nā Tō Ara - E whakanuia ana e ANZ ngā mea Māori katoa

Your world, your way - ANZ celebrating all things Māori

We work flexibly at ANZ. Talk to us about how this role could be flexible for you.

You may apply for this role by visiting ANZ Careers and search for the reference number 2330