• Work from home, the office (based in Highbrook) or a mixture of both, you decide!
• Gain experience with a well-established NZ owned company
• Work with market leading technology and grow your skills

About the Role:

Here at NZ Post, we are revolutionising the way we deal with customer enquiries. We are embracing a multi-channel approach to increase effectiveness and work towards better outcomes for our customers and we're looking for talented individuals to help drive this change!

You will have ownership for managing complex customer queries.  As an essential service, our main focus is the customer and ensuring we continue to deliver what New Zealanders care about, getting their parcels on time and with care.

The main office for this role is based in Highbrook however we are offering flexible working options where you get to choose to either have a home based role, office based or a mixture of both depending what works best with you and your lifestyle! The hours for this role are Monday to Friday 7am to 6pm and Saturday 8am to 12pm.

Day to day you will:

• Receive and respond to information and queries across a diverse range of channels including phone, email and social media
• Resolve customer queries end to end, navigating a variety of systems at any given time
• Use your customer service skills and experience to manage difficult customer queries, with support where necessary

 Check out this video for "A day in the Life of a Customer Care Representative" 

https://youtu.be/wzDPDiiRers 

We are looking for:

• Someone who enjoys problem solving, and is able to resolve our customer queries and find solutions independently
• Someone who is resilient and has the ability to "bounce back"
• Strong written and verbal communication skills
• Someone tech savvy and know how to navigate and multi task between various systems.
• The ability to deal with all sorts of people and queries while keeping cool under pressure
• Someone who is adaptable & thrives in a dynamic working environment

Interviews will be held week commencing February 7th. You will also have an opportunity to listen to our Customer Care team in action! Successful candidates will start on March 7th.

Why this is more than a job:

• He tangata, he tangata - it is the people.  NZ Post's diverse workforce is representative of New Zealand's population.
• Inclusive & fun team culture, social clubs, sports teams, dinner nights & more!
• Access to discounted health insurance plans for you and your family
• Special rates on fantastic holiday home accommodation around New Zealand
• Reduced banking service fees, rates and packages through our partners
• Full use of a Wellness portal to help you lead a long, happy and healthy lifestyle
• Free onsite parking
• Days off on public holidays

NZ Post has adopted a goal of a fully vaccinated workplace. All external applicants will be required to provide proof of their vaccination status as well as proof of their eligibility to work in New Zealand. Appointees will also be subject to a security and credit check and may be required to undertake a drug test.

There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values.

We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.