Customer Business Planner - CPD

When you look at L’Oréal, what do you see? If all you see is lipstick, look again and experience the Freedom to go Beyond the ordinary. That’s the beauty of L’Oréal. We operate in 150 countries on 5 continents. With 36 international brands and 86,000 employees worldwide, we’re well on our way to fulfilling our common purpose: to create beauty that moves the world.

By 2030 we want to capture over another 1 billion consumers around the world. How? By creating cosmetic products which meet the infinite diversity of consumers beauty needs and desires, and always through digital innovation. Not only that, but taking our sustainability goals seriously; moving us to a more inclusive and sustainable society, for every generation.

Our brands, dynamic culture, and always being our own challenger mean that we offer freedom and opportunity you won’t get anywhere else. 

If you want the Freedom to go Beyond, we’ll see you at L’Oréal.

As part of the Consumers Products Division, you’ll be playing a huge part in our mission: to democratize the best of beauty, and for us, beauty has to be sustainable.

We embrace and enhance emerging trends to create the most relevant and sustainable beauty products and experiences, making them accessible to each and everyone all around the world, thanks to the diversity of our brands and their communities.

Our Division has the world’s #1 beauty brand in L’Oréal Paris, the #1 makeup brand in Maybelline New York, the #1 natural brand in Garnier, as well as NYX Professional Make Up. Beyond our four iconic global brands, we have a unique brand portfolio including among others like Essie and Garnier.

The Business Planner role is an Hybrid role which sits between commercial and supply chain with the aim of developing an accurate customer forecast and driving collaboration. The role focuses on accelerating collaboration internally & externally to ultimately challenge & strategize our business plans, whilst always representing our customer's voice. A Business Planner works across several functions; all adding to a varied portfolio of stakeholders to engage, influence & tailor communication. You will lead the Tesco account, making strategic decisions on where we lean in from a Business Planning perspective to drive accuracy and business growth. You will be own the sell in forecast through strong commercial and customer collaboration, working with Customer Supply Chain to capitalize on SIT and OSA initiatives

You will

Customer Sales Forecast 

• Construction of the entire customer forecast (sell in and out – base, promo and launch) in collaboration with the NAMs and Customer Supply Chain team working on the account. 

• Capture Stock in Trade (SIT) impact to sales forecast, ensure buy in profile accuracy, reflect cannibalisation & seasonality trends 

• Understand the key drivers and building blocks of the forecast, including sell out and sell in ambition. Document, assess and communicate key risks and ops at customer level that impact both short term turnover management (M -> M+2) and longer term business plan execution

•  Take ownership of the volume forecast and be able to understand, discuss and challenge the intricacies of the value sales forecast. 

Coordinate the Monthly Business Planning Cycle 

• Carry out monthly KPI & M-1 Review, as well as quarterly diagnosis of turnover evolution and key driver and drainers 

• Lead the account Business Planning Cycle, including monthly validation of the forecast with the Customer Business Manager/Customer Business Director 

• Ensure alignment of the account team to monthly forecasting goals, tasks & deadlines.

Coordinate the Annual Business Planning Process 

• Ensure all stakeholders are aligned to key deadlines and tasks Track Weekly Sales Turnover 

• In month tracking of net sales versus forecast and weekly reporting of any key changes in the short-term (3 month) horizon 

Collaborate with the Customer

• By using segmentation principles where applicable, ensure alignment with customer on promotional forecasts. 

• Work closely with Customer supply chain to ensure all SIT assumptions and buy-in profiles are as accurate as possible

You have

• Ambition and drive to learn any type of functions

• Ability to work well in a team

• Experience preferably with FMCG customers

• Experience in forecasting and planning

• Experience preferably working in supply chain

• Highly organised with prioritisation skills and strong communication skills (written and verbal) and Excellent presentation skills

• Highly numerate – strong analytically and Good commercial acumen

• Previous knowledge of local retail dynamics and the retail environment

• Ability to work in an ever changing & demanding environment 

You show

Ambition: You anticipate, think and dream big, demonstrating a high level of aspiration. You are self-driven and show proactivity, especially when seeing problems as challenges. You thrive for exceptional performance.

Judgement: You can balance operational and strategic thinking, challenging the status quo and managing confrontation effectively. You cut quickly through complexity and ambiguity whilst also thinking sustainably and are future-oriented. You reduce complexity to get things done.

Resilience: You always demonstrate purpose and ownership mindset but manage your own energy well. You uphold positivity for others and persist, bouncing back when faced with obstacles. You step back at times and accept limits.  

Empathy: You cooperate and network effectively, creating genuine and trustful relationships with diverse people. You are sensitive to beauty and related emotions, always supporting others and showing benevolence. You understand and respect others’ feelings and motives.  

Learning Agility: You are a self-motivated learner, showing self-awareness and demonstrating openness and curiosity. You experiment and learn from mistakes and past experiences, always showing courage and stepping out of your comfort zone. You support the development of a learning culture.

You get

We put people development and learning at the heart of our business; we’ll help you master your role, develop your technical expertise and you’ll benefit from exceptional management and leadership programmes. From face-to-face workshops to our global online learning resources, you’re actively encouraged to embed learning into your daily life and are rewarded for continuous improvement. Don’t forget that every employee gets 3 Coursera credits; that means you can get qualifications from over 1000 universities from around the world, with thousands of courses to choose from.

Looking for a good work/life balance? With our new hybrid working scheme, you can take a flexible approach to work as well as benefit from early finishes on Fridays during the summer...so you can enjoy more time with your friends and family.

As any great employer should do, we make sure we look after your financial wellbeing. That’s why we have a great pension plan, profit share scheme and many more incentives to give you the security you deserve. We also put employee health and wellbeing at the front of everything we do; fully training employees as mental health ambassadors to support and educate ourselves further. There’s also the chance to enrol in medical and dental insurance, gym discounts, health check-ups and even yoga and Pilates classes to employees in all of our locations.

Oh, did we mention that as an employee you also get discount sales of up to 70% off throughout the year on our 36 brands? Plus, you also get the option to share that in our Friends and Family sales as well!

How we recruit

At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.