Woolworths Group is a food and everyday needs retailer united by the shared purpose of creating better experiences together for a better tomorrow. With more than 1,400 stores across its Woolworths Supermarkets, Countdown Supermarkets (New Zealand) and BIG W brands, and fast-growing eCommerce businesses, Woolworths Group is Australia and New Zealand’s largest retailer. A top 10 company on the Australian Securities Exchange (ASX), Woolworths Group employs more than 180,000 team members and serves more than 20 million customers a week.

Customer Analytics Lead

Permanent role

Surry Hills based with WFH flexibility

Be part of exciting digital growth 

About Us

Q-Retail is a newly established business unit bringing together the best of Woolworths and Quantium to unlock the power of data to reimagine retail. We build innovative advanced analytics solutions to the most complex problems for Woolworths Group and the retail industry globally, creating a better tomorrow for our team, customers and communities we serve.

What You’ll Do

The Customer Analytics Lead supports the delivery of Woolworths’ customer centric strategy through customer and market insights to key decision makers across Woolworths Group. You will be part of a high performing analytics team working on a diverse range of business problems and will make a direct impact on cultivating a customer first and data driven decision making culture. 

Your strong stakeholder management skills will see you effectively engaging with stakeholders across all levels, manage competing priorities on a regular basis and work with business teams to optimise the use of the team's resources for the best business outcomes. This highly-visible role will be an opportunity for you to continually improve insight generation and make a positive impact on quality of experience to Woolworths’s customers.

Your key responsibilities include:  

Developing business relationships that create tangible value through delivery of insights to inform decisions and recommendations for improving business performance

Leading structured problem solving and support the business to become more forward-thinking to drive actions and data-led decision-making into the business

Championing agile ways of working and values including providing guidance and continuously improving based on team feedback and outcomes

Examining customer behaviour using internal & external datasets to design and develop meaningful recommendations for teams

Contribute to the formation and growth of Q-Retail through team and business capability development, internal knowledge sharing as well as general industry expertise through identification of emerging themes, problems, and opportunities

About You

You are a leader with a rounded balance of technical and influencing skills. Your technical background sees you with a strong quantitative and qualitative background with experience working with large datasets and solving tough problems and you are able to see issues from multiple angles. Your ability to influence allows you to impact and inspire, as well as adapt your approach to connect with, respond to and persuade a broad variety of stakeholders and team. Being a self-starter, with a bias towards action and attention to detail, sees you passionate about being able to turn information into actionable insights. 

Key skills & qualifications include:

Relevant Tertiary Qualifications in a quantitative field (Science, Technology, Engineering, Finance/Economics, Statistics or Mathematics).

Strong written & verbal communication skills including, business and functional requirements, management level presentations and proposals, and ability to influence. 

Ability to build insightful and engaging presentations for a wide range of stakeholders.

An understanding of retail including category management or marketing strategy; including how data and analytics is utilised by retailers and suppliers.

Experience with Data Visualisation (Tableau or PowerBi) and/or with SQL (PostgreSQL and Microsoft SQL Server) is required. Experience in Python is preferred.

Experience with GCP and Big Query. 

Proficiency in G-Suite applications (i.e. Slides, sheets) is required. 

A high level of proficiency with Microsoft Excel (including Functions, VBA) is prefered.

Grow with the Group

Woolworths Group has announced it will be requiring Australian team members to be fully vaccinated against COVID-19 (subject to medical and religious exemptions).

As an inclusive, team-first company, our people are at the core of everything we do. 

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.

As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference. 

We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing. 

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences – for our customers and for each other.

We’d love to hear from You

If you meet a number of the requirements, but not all, we encourage you to submit your application. You can learn more about working with us on LinkedIn or via www.wowcareers.com.au. #LI #work180.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.