About the role:

You will be answering inbound calls to support and guide customers through their health claims journey. Whether it’s overnight care, outpatient treatment, diagnostic tests, scans, or aftercare, you will help & support our customers to get the specialist private treatment they need, when they need it.

The skills & experience we’re looking for:

• Excellent communication skills and previous experience in a customer service-related role

• The ability to be empathetic towards our customers, supporting them through a difficult period whilst making their claim journey easy for them and building their loyalty

• A good fact finder – you will ask the right questions at the right time to get the customer’s claim processed in the most efficient way

• Meticulous and detail orientated – checking facts and asking questions will enable you to weigh up information and make accurate decisions about the claim

• Knowledge of insurance products / financial services would be great, but not essential

Benefits package:

We have a world class benefits and reward experience focused on your physical, financial, and emotional wellbeing. There are too many to list, but here’s a flavour of what’s on offer!

• Excellent starting salary of £19,700 - £23,500 (depending on skills and experience) with annual performance related bonus and pay review

• 25 days holiday days (with flexibility to buy or sell up to 5 days) plus bank holidays

• Up to 14% pension contribution and optional share save scheme

• Savings from 100s of retailers through MyAviva extras

• 21 hours paid volunteering leave every year

• Shared parental leave

• Free access to a variety of excellent wellbeing apps

• Free consultations with health professionals for you and your family

• Access to free exercise classes virtually and in the office

• Discounts at over 3700 gyms, spas, pools and outdoor events across the UK

• Excellent career development through self lead learning and dedicated career pathways

Before they get to know us, a lot of people think we’re going to be a stuffy insurance company. Cold and corporate. The reality is very different. We know that people do their best work when they feel relaxed. Empowered to be themselves. It enables us to do more for our customers. Our culture really is second to none and we think it makes Aviva an amazing place to work. So, what are you waiting for? Apply today and kickstart your career!

Working at Aviva

At Aviva, we’re people with a purpose. To be with you today, for a better tomorrow.

We bring this to life by ensuring managing risk is at the heart of the way we all work. We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take ownership, and who make good decisions.

The way we do this is important too, we’re all about our people – that’s you – so we can be pretty flexible. If you want to work from home some of the time or change your hours so you can pick up your kids or care for someone in your family, we’re very open to that. In fact, we don’t advertise roles as either part or full time, because we know each person has different needs, just as each business area has different needs. So, it’s up to you to discuss working hours during your interview.

We care deeply about being inclusive and that means we encourage applications from people with diverse backgrounds and experiences. We want our employees to bring their whole self to work and that starts with you.

We interview every disabled applicant* that meets the minimum criteria for the job. Once you’ve applied please send us a separate email stating that you have a disclosed disability and we’ll make sure we interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Alice Neal a call on 07393469953 or send an email to alice.neal@aviva.com.

*As defined in The Equality Act 2010*. By ‘minimum criteria’ we mean you should provide us with evidence which demonstrates that you generally meet the level of competence required and have the qualifications, skills or experience defined as essential to perform the role