Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Do you want to become part of the CRM team in the fast-growing Cargo branch at Air Canada?

We are looking for an experienced Salesforce developer and architect to join our team as a Solution Lead in our ongoing CRM evolution and development implementation at Air Canada Cargo.

This is an exciting role for a Senior CRM Solution Lead or Salesforce Architect who excels and thrives at leading a team while still exercising and pursuing their passion for technical, hands-on development work.

The CRM Solution Lead will be responsible to actively drive the vision, develop, and execute the ambitious roadmap of the ongoing Salesforce implementation. Furthermore, a key responsibility will be to oversee the architectural direction, lead and implement the Salesforce.com development from end to end. You will be working closely with all areas of Air Canada Cargo to understand the needs and ensure alignment with the Cargo strategic direction and guide each area to ensure a successful roll-out and adoption.

Leading a team of Salesforce Developers, Salesforce Admins, Adoption managers and collaborating with third-party integrators your role will be to identify, develop, test and support the implementation of the platform enhancements to improve processes and help drive better business results to execute on the vision and roadmap. 

RESPONSIBILITIES:

Develop and implement new CRM technologies drawing from various Air Canada Cargo branches as well as with key distribution channels and technology providers 

Identify business needs and best practices in determining how to leverage Salesforce.com to enhance existing processes and drive desired results

Develop and execute on the CRM roadmap aligning with business needs and the overall strategic direction

Design, build, test and deploy Salesforce Platform solutions that may include workflows and flows, APEX triggers, Custom Web Services, VisualForce pages, Lightning 

Design and build Interfaces between Salesforce Platform and other applications (e.g. Mulesoft)

In close collaboration with the Analytics and Strategic Insights team, to derive insights from the Salesforce processes and data through management of dashboards, ad hoc and standard reports, including creation, maintenance and ongoing review for applicability

Ensure end user adoption and engagement by building close relationships with the Salesforce users

Work in collaboration with the global Marketing and Sales teams to drive adoption and further enhancements to the CRM implementation

Qualifications

Post-secondary education in a relevant subject area (Information Technology Management, Computer Science) or equivalent work experience

5+ years of Salesforce Platform development experience with proven knowledge and experience with Sales Cloud, Service Cloud, Community Cloud, and Salesforce Platform

5+ years progressive Enterprise Applications Development and customization experience (with Salesforce, Java, and/or Microsoft technologies)

Salesforce Platform Developer I or II and/or Designer certifications (asset)

Experience with Salesforce integration tools (e.g. MuleSoft, Informatica)

Experience with Salesforce DevOps tools (e.g. Salesforce DX, Git, Jenkins, Copado, GearSet)

Enjoy working in a team with a strong collaborative mindset

Passion for solving complex business challenges by utilizing latest technology solutions

Have a desire and ability to define and model complex business processes and use cases

Be highly driven and able to self-manage in a fast paced and -uickly changing environment

Possess strong organizational and time management skills

Familiarity delivering custom application solutions driven by customer needs

Excellent oral and written communication skills

Able to communicate with both technical and business audiences

Build rapport and develop effective working relationships with colleagues  

Have resourcefulness, persistence, passion and a determination for the overall success of the CRM implementation 

Conditions of Employment:

Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Mandatory Covid-19 Vaccination Required

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates. 

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.