About us

NSW TrainLink helps connect customers all over NSW and beyond. Our intercity and regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories.

Our services support thriving regional communities and economies by helping people access the things that are important to them and by bringing visitors to our stunning regions. And it's all thanks to our dedicated and passionate team from right across NSW, who work together to make more than 32.6 million customer journeys happen every year.

The opportunity

Based at Central Station an exciting full time permanent opportunity is on offer for a Crew Assignment Officer to join our Customer Service Delivery within Network Services.

The purpose of this dynamic role is to assign train crew and on-board staff to schedules and rosters arranging variations when required to meet changing circumstances and optimise quality customer service delivery through the use of available staff within the NSW Trains network.

Working with the wider Network Services and reporting to the Train Crew Assignment Centre (TCAC) this position is pivotal in ensuring that assignment and attestment activities are carried out in a timely and efficient manner to meet changing crew requirements as service changes occur.

Your role responsibilities will involve, but are not limited to:

Assign NSW Trains Drivers, Guards and On-Board Crew to regulate schedules/rosters and make arrangements for crew to work extra hours as staff shortages or train services changes require.

In the absence of a Team Leader, supervise all matters of assignment, attestment and issue of documentation and equipment to crew.

Monitor train running and crew availability & develop options for crew assignments in light of changes to scheduled working.

Maintain computer based and written records of train operations and crew working.

Monitor all activities to ensure compliance with corporate policies, standards and procedures and relevant legislation.

Improve and evaluate work practices, primarily through the processes of audit, observation and review of incidents, to enhance efficiencies achieve continuous improvements in service delivery, ensuring job satisfaction and quality work standards are maintained

About you

You will be a decisive thinker and problem solver who can work effectively under pressure, particularly during peak periods when several problems may arise simultaneously.

It is essential that you will have demonstrated experience in workforce management within a dynamic live environment and have scheduling and rostering expertise.

You will be savvy with determining the best crew staffing result given crew availability and location and timing issues.

Experience working in rail or the Transport industry would be highly desirable.

The successful candidate will have a strong communication and negotiation skills and have a genuine interest in continuous improvements and best practice staffing operations. Collaborating and engaging with a wide audience and multiple stakeholders to meet organisational objectives will be something you really enjoy.

You will be joining a passionate, forward thinking friendly team who are supportive and keen to drive change. If this sounds like a team you want to be a part of, we want to hear from you.

Please click here to view a copy of the position description.

Salary and Benefits

The salary for this position is: RC Grade 5: $103,151 -  $119,520 plus Superannuation and Annual Leave loading.

NSW TrainLink is committed to creating a diverse, inclusive and flexible workforce who reflects the customers and community we serve. We offer employees challenging and rewarding work with opportunities for career progression, learning and development and work-life balance.

Other benefits include:

Free travel on Government trains, buses and ferries

Flexible work practices

For more information on Employee Benefits at Transport please click here.

How to apply

To apply for this position, please submit a resume and address the screening questions within the application.

For more information on how to apply for a role in the NSW Public Sector please click here, or for any enquiries please contact Sally McDonald at sally.mcdonald@transport.nsw.gov.au

Closing date: 11:59pm Sunday 20th February 2022

We are the community we serve

We are committed to being an inclusive, diverse and flexible workplace where differences are valued. We welcome people of all backgrounds, experience and abilities.

We enable our people to work in ways that work for them and their teams. Working virtually and from different locations including regional locations, staggering work hours and job sharing are just some of the ways our people can work flexibly.

Please contact the Talent Specialist below if you require any adjustments to be made to how you interact with us throughout the recruitment process or would like to discuss flexible work options.

All Transport NSW workers are required to have:

appropriate evidence of being fully vaccinated with a TGA approved COVID-19 vaccine; or

an approved medical contraindication.

You will be required to show proof of your COVID-19 vaccination status or apply for a medical exemption prior to securing this role.