The TTWS Credit Controller is ultimately responsible for collecting cash and reducing the exposure to bad debt against their own portfolio of accounts. They will build strong internal and external relationships and use excellent verbal and written communication skills whilst deploying the most effective collections strategies to manage the debt ledger to terms.

By using a structured and analytical approach, adhering to the collections processes, and adopting a risk focus, the TTWS Controller will, through resilience and determination, contribute to team goals by achieving their own targets.

Balancing the needs of the business with the customer experience you will contribute to TalkTalk Wholesale’s Growth Strategy.

This is a hybrid role.

The Team

The TTWS Credit Control team operates within the wider order2Cash function, it is a dedicated and resilient team who balance the needs of the business with that of the customer through tact, self-confidence, and determination. Successful co-ordination of resources and effective management of stakeholders results in the team achieving their goals.

Order2Cash is responsible for the customer journey from order to bill including Credit management, Credit Control, Billing Operations, Cash collection and allocation, Treatment & Controls and Quality & Governance

Skills and Experience Required

B2B Credit Control

Is accountable for a portfolio of accounts and uses excellent verbal and written communication skills to secure payment for wholesale services provided to partners of TalkTalk. Makes decisions in line with the credit policy, applicable regulations and credit control processes. Knows when to take action and when to escalate.

Customer focused

Will find out why the debt is open, gathers the right information to enable dispute resolution, and uses new or existing relationships to make sure a resolution is reached.

Performance and target driven

Is results driven and responsible for personal and team targets, and customer satisfaction. Is assertive and confident to protect the revenue of the business whilst balancing the needs of the customer and takes personal responsibility for quality, accuracy, and security.  Works independently, consistently follows processes, takes ownership, and drives the outcome. Is structured and analytical, has an eye for detail and completes all tasks to a high level of accuracy.

Stakeholder management

Builds long lasting relationships with the TTWS Credit Control team and key stakeholders, such as, our partners, account managers, customer service and billing teams. Holds stakeholders to account with time bound actions.

Risk Management

Has an appetite for managing credit risk and understands how this data will impact prioritisation of the portfolio.  Knows the difference between unwilling and unable to pay and takes the appropriate action.

A bit about us…

As well as providing a great range of core benefits such as annual bonus, a company pension scheme and private medical insurance, we also:

Support you to achieve your career goals

Offer income protection and life assurance

Offer a range of discounts on products.

If this sounds like you please apply and we will be in touch soon!