Minimum qualifications:

• Bachelor's degree or equivalent practical experience
• Experience in a customer-facing help desk or customer support role
• Experience working with operating systems/networks

Preferred qualifications:

• Experience supporting Chrome OS, Windows, Mac OS, and Unix, networking, scripting/automation, and application troubleshooting
• Experience creating or optimizing deployment and/or support processes for desktops, laptops, video conferencing, wireless devices, software, and patches
• Experience creating scripts to automate tasks
• Ability to adjust to changing priorities and make effective decisions with a limited amount of information
• Understanding of local/wide area network (LAN/WAN) and mobile computing environments
• Excellent customer service, organizational, prioritization, multitasking, communication, and leadership skills

About the job

Technical support for a technology company is a big task. As the Corporate Operations Engineer within the IT Support Technician team, your mission is to enable the people and technology that keep Google running. Your team provides the front line user support for all of our internal tools and technologies. Beyond the day-to-day, the team will contribute to longer-term technical projects, process improvement and the documentation efforts that help make the Google magic happen.

At Corp Eng, we build world-leading business solutions that scale a more helpful Google for everyone. As Google’s IT organization, we provide end-to-end solutions for organizations across Google. With an inclusive mindset, we deliver the right tools, platforms, and experiences for all Googlers as they create more helpful products and services for everyone. In the simplest terms, we are Google for Googlers.

Responsibilities

• Improve user experience by leading, designing, and implementing technical initiatives collaboratively while focusing on user satisfaction and issues through direct interaction.
• Develop solutions for technical challenges, through root cause analysis, working with users, and collaborating with partner teams.
• Troubleshoot multiple operating systems and a range of devices (e.g., desktops, laptops, phone systems, video conferencing, and various wireless devices).
• Collaborate with various global teams including Security, Networking, and Infrastructure.
• Support IT needs from global offices of all sizes and partners of varying technical backgrounds.