We’re TalkTalk, a challenger brand in the world of Broadband, Phone, Mobile and TV. Our job is to bring the best value connectivity, to everyone. We believe every customer matters, so we offer products and services that are simple, affordable, reliable and fair. 

We’ve created a working environment where you can be yourself and give your all. You’ll be called on to out-think the competition and work closely with your colleagues to come up with new ideas, and deliver great results for our customers. This is your chance to make a difference, and great performance will take you far. It won’t always be easy, but it’s always exciting and it promises great opportunities for you, and our business, especially if you’re ready to stand for something

​Credit Control Advisor

This role is to be based in Soapworks, Salford
 

The key responsibilities of the role are:

- Effectively manage individual account portfolio

- Maximise collections

- Maintain customer profile through account hierarchy

- Resolve account disputes to minimise aged debt  debt and improve customer experience

- Forge and maintain both internal and external customer relationships

- Effectively manage and prioritise workload within appropriate timescales

- Identify and escalate potentially high risk accounts

- Achieve set agreed KPI targets

Key Skills:

- Experience of B2B Credit control

- Customer focused

- Excellent communication skills

- Performance driven

Also Great to have:

-Previous Telecoms experience

-Proficient Microsoft user

-Advanced Microsoft Excel skills

Whats in it for you?

We understand the importance of recognising and rewarding our colleagues. In addition to your base salary, you will be provided with a company bonus/commission, pension scheme, private healthcare cover, income protection and life assurance. We also:

• Embrace flexible working
• Encourage you to participate in a development programme that will be led by you, supported by your line manager and backed by the business.
• Offer free TalkTalk broadband and TV
• Provide an opportunity to participate in share schemes
• Wellbeing and recognition schemes
• Offer a range of discounts on shopping

On top of all this, you get to choose your benefits flexibly around what works best for you!

As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.